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+--- Thread: Amazon escalation question (/Thread-Amazon-escalation-question)
Amazon escalation question - Scimmazzed - 11-25-2021
A couple of weeks ago I did the wrong item received method for an item worth around $350. I acted really stupid with the chat rep saying I got the wrong item but didn’t know how to make a return label, I’m old, etc etc. They made one for me and so I pretended to drop off the item that same day.
A few days later I opened another chat and complained about the order “mix up” and how I wanted to purchase said item again but it was now out of stock. They apologized and said I’ll receive a refund within two weeks of receiving the item. I also mentioned in the second chat how I already dropped the item off.
Today I opened another chat and complained about how the item is now in stock and I want to purchase it again but I need my refund first. They said the same thing the other person said, 2 weeks upon arrival, etc so I said I checked the status of my return and it says the courier hasn’t even picked it up yet even though I “dropped it off” weeks ago. So then he says he will escalate this to returns and I’ll receive an email about my refund in a few business days.
When they say this, does this mean I’m just getting my refund? I’ve never had them say they’ll “escalate”. Of course there’s nothing for them to check because I never sent any item back. Thanks in advance!
(It’s worth noting I’ve pretended to drop off a return before and when I complained about not receiving my refund they just immediately refunded me saying the item wasn’t scanned and it was their fault.)
RE: Amazon escalation question - mothered - 11-26-2021
Quote:So then he says he will escalate this to returns and I’ll receive an email about my refund in a few business days.The escalation team will review your claim, to see whether everything checks out with what you've stated against what they have on record.
When they say this, does this mean I’m just getting my refund?
If there's no discrepancies, It will be approved.
RE: Amazon escalation question - Scimmazzed - 11-26-2021
(11-26-2021, 03:16 AM)mothered Wrote:Quote:So then he says he will escalate this to returns and I’ll receive an email about my refund in a few business days.The escalation team will review your claim, to see whether everything checks out with what you've stated against what they have on record.
When they say this, does this mean I’m just getting my refund?
If there's no discrepancies, It will be approved.
Okay great, thanks for the information! I’ll update when I hear back.
RE: Amazon escalation question - mothered - 11-26-2021
(11-26-2021, 03:26 AM)Scimmazzed Wrote:You're welcome.(11-26-2021, 03:16 AM)mothered Wrote:Quote:So then he says he will escalate this to returns and I’ll receive an email about my refund in a few business days.The escalation team will review your claim, to see whether everything checks out with what you've stated against what they have on record.
When they say this, does this mean I’m just getting my refund?
If there's no discrepancies, It will be approved.
Okay great, thanks for the information! I’ll update when I hear back.
We shall await updates.
RE: Amazon escalation question - Scimmazzed - 12-02-2021
So I never heard anything from Amazon about the escalation so I contacted them this morning asking what’s going on and the rep immediately issued a refund for me- success!
this is the second time I’ve received a refund without sending anything back at all
RE: Amazon escalation question - mothered - 12-03-2021
(12-02-2021, 05:26 PM)Scimmazzed Wrote: So I never heard anything from Amazon about the escalation so I contacted them this morning asking what’s going on and the rep immediately issued a refund for me- success!This clearly demonstrates the Importance of escalating a claim.
Congrats on your refund.