[HeardIt]

Hi guys,

I've purchased a newer model of a broken item I currently have and had to pick it up via click and collect. They are virtually identical when looking at them and was wondering if it would be possible to switch the broken item for the newer one and then take it back to the store for a refund, stating that the item was defective?

If they accept it at the counter, would I have any issues going forward when they realise it's a different item?

EDIT: It's from my own account that I've made numerous purchases off of over the years and with my CC.

Cheers