[mike oxlong]

So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave  them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.

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https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4

Now It makes sense, thanks for clarifying It.

Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.

Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.

No photo at doorstep.

Yo whats the FTID method