FTID & Paypal Method

mothered · 10-22-2021, 02:51 AM

(10-21-2021, 04:29 PM)decay Wrote:
(10-21-2021, 03:56 PM)mothered Wrote:
(10-21-2021, 02:52 PM)decay Wrote: Update : GoPro responded to the paypal dispute.
https://gyazo.com/b8ce4d430369b8f2d23181674330c1e6

Unsure of what to do now regarding GoPro!
Did you file a dispute through PayPal's Resolution Center?

Correct.
https://gyazo.com/e4d80068deb5588914c1f77408172602

https://gyazo.com/83c74b3e525d29f16592a68638706614

Are the above screenshots from PayPal asking you to contact GoPro?

If so and given PayPal Is handling your case, I don't know why they're requesting It. Ask PayPal the reason for their request.

decay · 10-22-2021, 02:03 PM

(10-22-2021, 02:51 AM)mothered Wrote:
(10-21-2021, 04:29 PM)decay Wrote:
(10-21-2021, 03:56 PM)mothered Wrote: Did you file a dispute through PayPal's Resolution Center?

Correct.
https://gyazo.com/e4d80068deb5588914c1f77408172602

https://gyazo.com/83c74b3e525d29f16592a68638706614
Are the above screenshots from PayPal asking you to contact GoPro?

If so and given PayPal Is handling your case, I don't know why they're requesting It. Ask PayPal the reason for their request.

So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.

https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4

mothered · 10-22-2021, 03:56 PM

(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.

https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4

Now It makes sense, thanks for clarifying It.

Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.

decay · 10-22-2021, 07:27 PM

(10-22-2021, 03:56 PM)mothered Wrote:
(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.

https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
Now It makes sense, thanks for clarifying It.

Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.

Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.

No photo at doorstep.

mothered · 10-23-2021, 03:32 AM

(10-22-2021, 07:27 PM)decay Wrote: Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.

What type of evidence are you referring to?

(10-22-2021, 07:27 PM)decay Wrote: No photo at doorstep.

Was the package purely left unattended at the doorstep?

decay · 10-23-2021, 11:09 AM

(10-23-2021, 03:32 AM)mothered Wrote:
(10-22-2021, 07:27 PM)decay Wrote: Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.
What type of evidence are you referring to?

(10-22-2021, 07:27 PM)decay Wrote: No photo at doorstep.
Was the package purely left unattended at the doorstep?

The evidence was just an email saying the tracking number as well as the status on shipment
https://gyazo.com/30386933700b87760dc0b3ebcc9a0ee9

Believe it was handed to someone at the door.

Any advice on what I should be doing. I must've been unlucky with the paypal method not working as they responded

mothered · 10-23-2021, 11:22 AM

(10-23-2021, 11:09 AM)decay Wrote: The evidence was just an email saying the tracking number as well as the status on shipment
https://gyazo.com/30386933700b87760dc0b3ebcc9a0ee9

Tracking/GPS only confirms delivery to an "address", and not to a "person", so It's useless to confirm that "you" received the package.

(10-23-2021, 11:09 AM)decay Wrote: Believe it was handed to someone at the door.

Did they sign for It?

(10-23-2021, 11:09 AM)decay Wrote: Any advice on what I should be doing.

Contact GoPro and see what they have to say.

It can then be tackled based on their response.

pasqui · 11-08-2021, 03:52 PM

(10-20-2021, 02:51 AM)mothered Wrote:
Quote:what alternative methods are suggested.
The wrong Item received and If the packaging Is suitable, the sealed box method.

hi mothered . i would like to try the sealed box method. i think the new gopro 10 package can be opened on top and then closed with glue. do you think I can feel comfortable with this method on amazon.it? or amazon will break the seals to check the inside of the package? thanks

mothered · 11-08-2021, 04:02 PM

(11-08-2021, 03:52 PM)pasqui Wrote: i would like to try the sealed box method. i think the new gopro 10 package can be opened on top and then closed with glue. do you think I can feel comfortable with this method on amazon.it?

You certainly can.

I've replied to your thread.

mike oxlong · 11-14-2021, 08:40 PM

(10-22-2021, 07:27 PM)decay Wrote:
(10-22-2021, 03:56 PM)mothered Wrote:
(10-22-2021, 02:03 PM)decay Wrote: So I went to the resolution centre and said the item had no arrived. It created a chat with GoPro and gave them time to respond. (I assume if they didn't respond I could up the case to a claim and get a refund)
They responded to the claim and asked me to contact customer support.

https://gyazo.com/ba8968eb0695c477ca661faf8981e5d4
Now It makes sense, thanks for clarifying It.

Given GoPro has responded to PayPal, they're now handling the claim so as they've requested, you need to contact their support team. Failure to do so, will result In closing your claim.

Should I follow through on customer support stating that the item has arrived.
They have sent me evidence of the shipment details and it was delivered through UPS.

No photo at doorstep.

Yo whats the FTID method

FTID & Paypal Method
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