[mothered]

@fi3ld, any updates with the SE?

Hello, appreciate your interest
they answered today
"
Hi Djardi,

Thank you for your response.   

We apologize for the delay and inconvenience this has caused you.

Since the issue still persists, please contact Bratishki for warranty claim.

If you need immediate assistance, feel free to contact us via Live Chat or Phone at https://support.razer.com/warranty-support/

Should you have any other concerns, you may visit https://www.razer.com/.

Best regards,
Shai
Razer Tech Support
"
Bratishki is the name of the local store i gave them .
Well i think it's not that bad they just sent me to the local store as we predicted in the beginning, they didn't decline yet.
So as planned i will continue the plan,
telling them
"Hello, the store is located in a far city, i called them and i gave them all the information they asked same as i did with you guys,
but they asked me to come to verify the product by their hands. I went there yesterday with all documents and the mouse and they said that its a really manufacturer issue and that they had some issues like this before, but they don't do warranty claims anymore though my warranty is still active  and they asked me to contact you and after i said that you sent me to them they said that they will send you an e-mail. So i really don't know wtf is going on !! what freaking store says you have an active warranty but they don't do them anymore !? I don't blame the Razer i believe you're a company of a high quality service and care for customers, but these russians are really dumb. What's my fault right here?
That i decided to buy a stupid mouse from a stupid store? I was really happy and uplifted to finally sit on my setup and start a new life there after i got my hands in a shitty situation from working for other people.. And By every point, world is showing more and more of the shittiness of people.
Anyway, this anger doesn't have be towards you, i talked with their manager he said that they will e-mail you specifically for my case and i gave them the case number (211024-XXXXXX)
So what should i do know? I feel like a stupid mouse, A sends me to B, B sends me to A.
Appreciate your understanding,
And tell me if you didn't receive any mail so i know they're messing around i go to the police.
Best regards,
Djardi"

So this is my approach as the client
And i will email them from a domain that i have with the name of the store saying as i mentioned above
"
Good day,
We sincerely apologize for the situation with a client of ours, he mentioned that he has a case with you with the number (XXXXX-XXXXX).
Unfortunately, he got a manufacturing issue with the DeathAdder Pro V2 he bought, and we don't have such product in stock anymore, and between us, we're closing our store soon, taxes becoming higher in Russia and with the new COVID-19 restrictions in Russia they're closing our store, so it won't be profitable for us to close and pay high taxes. So unfortunately, we won't buy more products because we're selling the last ones  we got and we're closing. We didn't want to disappoint the customer , that's why we professionally asked him to return to you.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed his claim, we can produce a discount coupon.
We appreciate your understanding.
Best regards,
Bratishki
"
This is the approach from the local store.
I still doubt whether they'll take responsibility or give it all to the local store.
I kinda gave them the gun to say "We don't care your local store is closing go to the police".
What do you think ?

---

I advise you don't do razer, they are the stingiest company.

Rather do steelseries & logitech.

According to their terms & conditions they seemed normal to me but I'm new.
I'm waiting Logitech's decision, and i will try steelseries thanks for the info.

@mothered
engage?

I would've suggested something very similar to your plan as per below.

I went there yesterday with all documents and the mouse and they said that its a really manufacturer issue and that they had some issues like this before, but they don't do warranty claims anymore though my warranty is still active  and they asked me to contact you

You've also generated an effective approach to solidify your Initial response.

So this is my approach as the client
And i will email them from a domain that i have with the name of the store saying as i mentioned above

As usual, please keep us updated.