[fi3ld]

Hello fellows
I want to SE (Razer Kraken X) from Razer, i'm living in Russia..
I would like to go with the " bought it and it doesn't work " and "the local store said that the warranty is active but they don't deal warranty claims but they will send you an e-mail and that i have to contact the company to fix my issue, i honestly got very disappointed but i don't blame Razer i know your quality, what kind of stores doesn't do the warranty they issued?"
so u got the concept, about the e-mail i thought of contacting them from a fake store domain telling them that
"We don't have such product in stock anymore, and between us, we're closing our store soon, tax becoming higher and unfortunately we won't buy more products because we're selling last stuff we got and we're closing. We didn't want to disappoint the customer, that's why we professionally asked him to return to you.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed his claim, we can produce a discount coupon.
We appreciate your understanding.
Best regards,
....
"
So this is the concept,
about the pictures, i can manage the product and S/N (only pictures) can't get the product in hand.
So before engaging, what do you guys think ?
Appreciate your advices

[mothered]

and "the local store said that the warranty is active but they don't deal warranty claims but they will send you an e-mail and that i have to contact the company to fix my issue

It may not come to this ^ so just begin by contacting Razer, and tell them that your Item Is not functioning.

If they ask to deal with the local store, that's when you hit them with this:

"We don't have such product in stock anymore, and between us, we're closing our store soon, tax becoming higher and unfortunately we won't buy more products because we're selling last stuff we got and we're closing. We didn't want to disappoint the customer, that's why we professionally asked him to return to you.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed his claim, we can produce a discount coupon.
We appreciate your understanding.
Best regards,

[fi3ld]

"
Hi, Djardi!


Good day!

Thank you for contacting Razer Technical Support.

My name is Nae, one of Razer Subject Matter Experts and I'll be the one who will further assist you with your concern. We hope that you're in good health.

Based on the problem description that you’ve provided us, it says there that you’re having issues with your Razer DeathAdder V2 Pro which is not working with your Valorant.

We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this.

For us to proceed, please provide the following information below.

Serial number: (Located at the back of the device)

NOTE: If you no longer have the box and your device is registered to your RazerID, please provide your Razer linked email address.


Please let us know more about what happened. A little more detail of the issue would be very helpful.

• When did this first occur?
• What happened prior to this issue?
• Is there any physical damage to the device?
• Did you do any software updates?
• What have you done so far in trying to resolve the issue?

If possible, please attach a short video that shows your device's issue.

To ensure that your computer system is up to date. Kindly provide the information as follows.

Type in "winver" on your search tab and gather the information for Windows Specifications.
• Edition:
• Version:
• OS Build:

Open Synapse software and go to Settings and click "about"
Synapse
• Synapse Version:

Also, we would really appreciate it if you can fill in the following information, and send it back to us. It will be used later on.

Phone Number:

Street Address:
City:
State/Province:
Postal Code:
Country:

We will also require a receipt. For products purchased from Amazon, Best Buy, and etc., we need a PDF file of the receipt. To get the PDF file, simply:

1. Open a Google Chrome browser.
2. Go to Your Orders.
3. Click View Order Details next to the order.
4. Click View or Print Invoice on the top of the order summary.
5. Press CTRL + P, change the destination to PDF and click on the Save button.

For purchase from a local store, we will need a photo of the physical receipt. For purchase from our Razer store, we will require the order number.


Please keep us posted by responding to this email. For immediate assistance, you may also chat with us at https://support.razer.com/contact-support/?c=us

Please take note of your case number 211024-001309. We appreciate your patience and understanding. Please stay well and healthy.


Looking forward to hearing back from you.

"

I will answer with
"
Hello Nae,
Thanks for fast and clear response,
I apologize maybe i didn't explain correctly, i mentioned that the mouse stopped working at all not only in VALORANT..
if you read all my message i mentioned that it doesn't light up at all and i tried it on different computers but no results.
It was very weird and embarrassing i had to work for additional hours and eat crap to get the throne i dreamed about months and months.
Serial Number : (S/N + pic)
Unfortunately i threw the box after unboxing everything i didn't expect such an error especially from the RAZER mouse >.<
-It occurred exactly a week after i opened the mouse and i installed all the setup
-I installed all the setup of PC it was like an orgasm, a real orgasm and everything seemed to work; The mouse was in a perfect state with colors and everything but i didn't have time to configure it and link email address to Razer... , i had to close the PC for a week for finishing the job and quitting. I worked for the last week waiting second by second when it's gonna finish, after it finished and i got my holidays. I went like a 5 years old kid running to the computer, turn it on and surprised that the mouse doesn't even turn on though i left it in a perfect shape and nobody and nothing could've touched it.
-No physical damage from outside (from inside idk)
-I tried all troubleshooting methods and tricks from the internet and updated everything and re-installed the windows,
reinitialized the BIOS,... But none of that has worked
-I mentioned above, i tried every possible solution on the internet but it still doesn't turn on i tried on different computers as i said but nothing..(
Here's the video ( I send corrupt file)
Edition: bla bla
Version: blabla
Os Build:blabla
Synapse:Blbla
phone number and other info : blabla
receipt (i got a receipt from a local store)..
"

@mothered what do u think boss? clean?

[mothered]

"
Hi, Djardi!


Good day!

Thank you for contacting Razer Technical Support.

My name is Nae, one of Razer Subject Matter Experts and I'll be the one who will further assist you with your concern. We hope that you're in good health.

Based on the problem description that you’ve provided us, it says there that you’re having issues with your Razer DeathAdder V2 Pro which is not working with your Valorant.

We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this.

For us to proceed, please provide the following information below.

Serial number: (Located at the back of the device)

NOTE: If you no longer have the box and your device is registered to your RazerID, please provide your Razer linked email address.


Please let us know more about what happened. A little more detail of the issue would be very helpful.

• When did this first occur?
• What happened prior to this issue?
• Is there any physical damage to the device?
• Did you do any software updates?
• What have you done so far in trying to resolve the issue?

If possible, please attach a short video that shows your device's issue.

To ensure that your computer system is up to date. Kindly provide the information as follows.

Type in "winver" on your search tab and gather the information for Windows Specifications.
• Edition:
• Version:
• OS Build:

Open Synapse software and go to Settings and click "about"
Synapse
• Synapse Version:

Also, we would really appreciate it if you can fill in the following information, and send it back to us. It will be used later on.

Phone Number:

Street Address:
City:
State/Province:
Postal Code:
Country:

We will also require a receipt. For products purchased from Amazon, Best Buy, and etc., we need a PDF file of the receipt. To get the PDF file, simply:

1. Open a Google Chrome browser.
2. Go to Your Orders.
3. Click View Order Details next to the order.
4. Click View or Print Invoice on the top of the order summary.
5. Press CTRL + P, change the destination to PDF and click on the Save button.

For purchase from a local store, we will need a photo of the physical receipt. For purchase from our Razer store, we will require the order number.


Please keep us posted by responding to this email. For immediate assistance, you may also chat with us at https://support.razer.com/contact-support/?c=us

Please take note of your case number 211024-001309. We appreciate your patience and understanding. Please stay well and healthy.


Looking forward to hearing back from you.

"

I will answer with
"
Hello Nae,
Thanks for fast and clear response, 
I apologize maybe i didn't explain correctly, i mentioned that the mouse stopped working at all not only in VALORANT..
if you read all my message i mentioned that  it doesn't light up at all and i tried it on different computers but no results.
It was very weird and embarrassing i had to work for additional hours and eat crap to get the throne i dreamed about months and months.
Serial Number : (S/N + pic)
Unfortunately i threw the box after unboxing everything i didn't expect such an error especially from the RAZER mouse >.<
-It occurred exactly a week after i opened the mouse and i installed all the setup
-I installed all the setup of PC it was like an orgasm, a real orgasm  and everything seemed to work; The mouse was in a perfect state with colors and everything but i didn't have time to configure it and link email address to Razer... , i had to close the PC for a week for finishing the job and quitting. I worked for the last week waiting second by second when it's gonna finish, after it finished and i got my holidays. I went like a 5 years old kid running to the computer, turn it on and surprised that the mouse doesn't  even turn on though i left it in a perfect shape and nobody and nothing could've touched it.
-No physical damage from outside (from inside idk)
-I tried all troubleshooting methods and tricks from the internet and updated everything and re-installed the windows,
reinitialized the BIOS,... But none of that has worked
-I mentioned above, i tried every possible solution on the internet but it still doesn't turn on i tried on different computers as i said but nothing..(
Here's the video ( I send corrupt file)
Edition: bla bla
Version: blabla
Os Build:blabla
Synapse:Blbla
phone number and other info : blabla
receipt (i got a receipt from a local store)..
"

@mothered  what do u think boss? clean?

Sounds good, you've covered a lot of angles relevant to your concern.

Please reply when you received their response.

[fi3ld]

They replied
"Good day!

Thank you for reaching back to us and for providing further information in regards to your device's issue.

Before we can deem your device defective, we would like you to perform the following steps below.

1. Connect to a different USB port
2. Connect to a different computer
3. Make sure that the device is fully charged
4. Charge the device for 3hours

Also, we're sad to inform you that we're unable to view/check the video that you provided because it was empty when we opened it. Furthermore, we would like to ask for the name of the store wherein you purchase your device and also the exact date of purchase of your device.

Thank you so much for your patience and cooperation. We highly appreciated it.

Hope to hear from you soon.

Keep safe, stay hydrated, and healthy.


All the best,

Nae
RΛZΞR Support Team
"

Seems like corrupted file method made a good effect (thanks to your tutorial)
I replied :
"
Dear Nae,
Thanks for the fast response again you really broke my expectations,
I tried what you said with different ports and different computer that was shown in the video;
How empty? It has 52MB and i took it from my phone it opens normally and even on my computer it opens and works in a perfect way.
Anyway, i recorded another one from my father's iPhone it has higher quality and it shows the mouse in specific details, as well as re-applying the steps you asked me to do and showing that it still doesn't work...
all the informations (Product name, color, pieces, price, name of the store, date and time... all these infos are in the receipt  that I sent and which I attached again below)
but it's in Russian maybe that's why we've got this misunderstanding
So Name of store:  XXXX
Date: 12 October 2021
Well, I'm doing my best to stay healthy, I want to start streaming on my new computer and start a career instead of working for him and for her, So you'd do me a big favor solving the issue with the mouse as quickly as possible and you'll save a lot on my emotional, psychological, and mental health
I attached to this email the receipt and the video with better quality from iPhone, it works perfectly on my father's phone. 
Waiting to hear from you
 Best regards, 
Djardi
"
Appreciate your efforts mate @mothered

[mothered]

They replied
"Good day!

Thank you for reaching back to us and for providing further information in regards to your device's issue.

Before we can deem your device defective, we would like you to perform the following steps below.

1. Connect to a different USB port
2. Connect to a different computer
3. Make sure that the device is fully charged
4. Charge the device for 3hours

Also, we're sad to inform you that we're unable to view/check the video that you provided because it was empty when we opened it. Furthermore, we would like to ask for the name of the store wherein you purchase your device and also the exact date of purchase of your device.

Thank you so much for your patience and cooperation. We highly appreciated it.

Hope to hear from you soon.

Keep safe, stay hydrated, and healthy.


All the best,

Nae
RΛZΞR Support Team
"

Seems like corrupted file method made a good effect (thanks to your tutorial)
I replied :
"
Dear Nae,
Thanks for the fast response again you really broke my expectations,
I tried what you said with different ports and different computer that was shown in the video;
How empty? It has 52MB and i took it from my phone it opens normally and even on my computer it opens and works in a perfect way.
Anyway, i recorded another one from my father's iPhone it has higher quality and it shows the mouse in specific details, as well as re-applying the steps you asked me to do and showing that it still doesn't work...
all the informations (Product name, color, pieces, price, name of the store, date and time... all these infos are in the receipt  that I sent and which I attached again below)
but it's in Russian maybe that's why we've got this misunderstanding
So Name of store:  XXXX
Date: 12 October 2021
Well, I'm doing my best to stay healthy, I want to start streaming on my new computer and start a career instead of working for him and for her, So you'd do me a big favor solving the issue with the mouse as quickly as possible and you'll save a lot on my emotional, psychological, and mental health
I attached to this email the receipt and the video with better quality from iPhone, it works perfectly on my father's phone. 
Waiting to hear from you
 Best regards, 
Djardi
"
Appreciate your efforts mate @mothered

You've justified the video very well by stating Its capacity of 52 MB, hence anyone with common sense would realize It contains footage. It's also good that you've mentioned It works perfectly fine on your end, thus putting them at fault for not being able to view It.

Everything they've asked of you has been addressed accordingly, so there shouldn't be any addition Information requested.

[Rking]

I advise you don't do razer, they are the stingiest company.

Rather do steelseries & logitech.

[dontgiveafuck]

Razer does not work without a fullproof alibi.

[mothered]

@fi3ld, any updates with the SE?

[fi3ld]

@fi3ld, any updates with the SE?

Hello, appreciate your interest
they answered today
"
Hi Djardi,

Thank you for your response.

We apologize for the delay and inconvenience this has caused you.

Since the issue still persists, please contact Bratishki for warranty claim.

If you need immediate assistance, feel free to contact us via Live Chat or Phone at https://support.razer.com/warranty-support/

Should you have any other concerns, you may visit https://www.razer.com/.

Best regards,
Shai
Razer Tech Support
"
Bratishki is the name of the local store i gave them .
Well i think it's not that bad they just sent me to the local store as we predicted in the beginning, they didn't decline yet.
So as planned i will continue the plan,
telling them
"Hello, the store is located in a far city, i called them and i gave them all the information they asked same as i did with you guys,
but they asked me to come to verify the product by their hands. I went there yesterday with all documents and the mouse and they said that its a really manufacturer issue and that they had some issues like this before, but they don't do warranty claims anymore though my warranty is still active and they asked me to contact you and after i said that you sent me to them they said that they will send you an e-mail. So i really don't know wtf is going on !! what freaking store says you have an active warranty but they don't do them anymore !? I don't blame the Razer i believe you're a company of a high quality service and care for customers, but these russians are really dumb. What's my fault right here?
That i decided to buy a stupid mouse from a stupid store? I was really happy and uplifted to finally sit on my setup and start a new life there after i got my hands in a shitty situation from working for other people.. And By every point, world is showing more and more of the shittiness of people.
Anyway, this anger doesn't have be towards you, i talked with their manager he said that they will e-mail you specifically for my case and i gave them the case number (211024-XXXXXX)
So what should i do know? I feel like a stupid mouse, A sends me to B, B sends me to A.
Appreciate your understanding,
And tell me if you didn't receive any mail so i know they're messing around i go to the police.
Best regards,
Djardi"

So this is my approach as the client
And i will email them from a domain that i have with the name of the store saying as i mentioned above
"
Good day,
We sincerely apologize for the situation with a client of ours, he mentioned that he has a case with you with the number (XXXXX-XXXXX).
Unfortunately, he got a manufacturing issue with the DeathAdder Pro V2 he bought, and we don't have such product in stock anymore, and between us, we're closing our store soon, taxes becoming higher in Russia and with the new COVID-19 restrictions in Russia they're closing our store, so it won't be profitable for us to close and pay high taxes. So unfortunately, we won't buy more products because we're selling the last ones we got and we're closing. We didn't want to disappoint the customer , that's why we professionally asked him to return to you.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed his claim, we can produce a discount coupon.
We appreciate your understanding.
Best regards,
Bratishki
"
This is the approach from the local store.
I still doubt whether they'll take responsibility or give it all to the local store.
I kinda gave them the gun to say "We don't care your local store is closing go to the police".
What do you think ?

---

I advise you don't do razer, they are the stingiest company.

Rather do steelseries & logitech.

According to their terms & conditions they seemed normal to me but I'm new.
I'm waiting Logitech's decision, and i will try steelseries thanks for the info.