[elemenowpee]

  1.  You can drip some water on the inside of the shipping box, and the the packing paper that's usually inside and take pictures of it.  So if they ask you can have pictures of the issue, and tell them I have a pet so I had to dipose of the broken glass.  If you call instead of using the email option your more likely not to have to deal with a photo request.  By the way what company do you have in mind.

great advice