[Madmanlugo]

So I came back to amazon after a little break and decided on a simple missing item se. I had the luck (or misfortune) of being connected to one of the indian fellows, but I think they probably got the issue wrong.

I tried to make it clear that I have the item's box, but no the item itself, but I have a strong feeling they understood that I don't have the item at all. Now that would be a problem because it would clearly show on the consignment. Is there a chance to clarify the situation with their internal team once they contact me or is this SE as good as failed?