Quote:I tried to make it clear that I have the item's box, but no the item itself, but I have a strong feeling they understood that I don't have the item at all.

mothered Wrote:Are you referring to the box and its contents?

Quote:We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further.

(07-26-2021, 06:57 AM)Madmanlugo Wrote: Yes, they probably understood I got a completely empty box, not a missing item. Their terms when it comes to these things are confusing at best. They consider the whole box to be 'the item'.

(07-26-2021, 06:57 AM)Madmanlugo Wrote: I also got hit with an automatic email stating the following:

Quote:We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further.

Quote:the package weight

(07-26-2021, 10:08 AM)mothered Wrote:

(07-26-2021, 06:57 AM)Madmanlugo Wrote: Yes, they probably understood I got a completely empty box, not a missing item. Their terms when it comes to these things are confusing at best. They consider the whole box to be 'the item'.

Understood.

(07-26-2021, 06:57 AM)Madmanlugo Wrote: I also got hit with an automatic email stating the following:

Quote:We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further.

Another good ol' automated message that Is not relevant to the claim.

Obviously they cannot differentiate between "a missing package" (hence DNA, LIT) which Is what the above message relates to, and a "missing Item" (hence EB) - which Is what you're currently claiming.

The only thing of concern Is this:

Quote:the package weight

What Is the description and "precise weight" of the Item?

(07-26-2021, 10:17 AM)Madmanlugo Wrote: So I was actually trying to claim a missing item and was misunderstood for an EB.

Quote:I tried to make it clear that I have the item's box, but no the item itself

(07-26-2021, 10:17 AM)Madmanlugo Wrote: The item weight is well below 120grams.

(07-26-2021, 10:43 AM)mothered Wrote:

(07-26-2021, 10:17 AM)Madmanlugo Wrote: So I was actually trying to claim a missing item and was misunderstood for an EB.

Given It arrived In a package, according to what you've stated In the opening post, you've claimed the EB (empty box):

Quote:I tried to make it clear that I have the item's box, but no the item itself

(07-26-2021, 10:17 AM)Madmanlugo Wrote: The item weight is well below 120grams.

The exact weight Is required.

What's the Item?

(07-26-2021, 10:53 AM)Madmanlugo Wrote:

(07-26-2021, 10:43 AM)mothered Wrote:

(07-26-2021, 10:17 AM)Madmanlugo Wrote: So I was actually trying to claim a missing item and was misunderstood for an EB.

Given It arrived In a package, according to what you've stated In the opening post, you've claimed the EB (empty box):

Quote:I tried to make it clear that I have the item's box, but no the item itself

(07-26-2021, 10:17 AM)Madmanlugo Wrote: The item weight is well below 120grams.

The exact weight Is required.

What's the Item?

It's a pair of airpods pro.  (Yes, I gave up on the argos SE out of uncertainty)

But I wasn't trying to claim an EB. I probably didn't make myself clear enough, apologies.

I had to go through the bot first and I've stated that the plastic film was not in its original state and that the airpods themselves were missing from their packaging. When transferred later to the rep, they must have understood that I received an Empty Box instead.

So just for clarification, I tried the missing item, not the empty box, but I have been misunderstood.