Refund Fail Amazon - New here to learn 03-20-2021, 10:29 PM
#1
Hello togehter!
I'm glad that i found this forum!
So I'm from Germany and wanted to SE a big value Item from amazon.DE.
So here my fail storty this week. In just want to have a few tips so for my next try. That would be awesome
Last week i orderd a product for about 1,2k € from amazon.DE. My Account is about 10 Years old with prime and only had one SE with a product under 300€.
I was not @home the package arrived it was about 14 kg weight and they puttted it on the front door and made a picture that it was delivered.
BTW in my area amazon did not anymore deliver with UPS, DHL, Hermes etc they have their "own" delivery drivers .
So i took the package and decided to choose the emptiy box method. (I think that was not a good idea)
I called and had a good rep and story but they told me to give that to another department. Than i got a E-Mail they want statutory declaration that the item was not in the box.
I should fill the formular, but here i stopped because i was to much afraid to get in trouble... yeah so i'm a beginner.
I sended a mail and said it was a mistake (prank form my rommate) i sended the package back.
So now i found this forum here and planning my next step to do it better
Can you give me some suggestions because i want the same item agian and should i wait a lillte bit? Is it better to do it on another store?
So thanks in Advance! hope to learn a lot
I'm glad that i found this forum!
So I'm from Germany and wanted to SE a big value Item from amazon.DE.
So here my fail storty this week. In just want to have a few tips so for my next try. That would be awesome

Last week i orderd a product for about 1,2k € from amazon.DE. My Account is about 10 Years old with prime and only had one SE with a product under 300€.
I was not @home the package arrived it was about 14 kg weight and they puttted it on the front door and made a picture that it was delivered.
BTW in my area amazon did not anymore deliver with UPS, DHL, Hermes etc they have their "own" delivery drivers .
So i took the package and decided to choose the emptiy box method. (I think that was not a good idea)

I called and had a good rep and story but they told me to give that to another department. Than i got a E-Mail they want statutory declaration that the item was not in the box.
I should fill the formular, but here i stopped because i was to much afraid to get in trouble... yeah so i'm a beginner.
I sended a mail and said it was a mistake (prank form my rommate) i sended the package back.
So now i found this forum here and planning my next step to do it better
Can you give me some suggestions because i want the same item agian and should i wait a lillte bit? Is it better to do it on another store?
So thanks in Advance! hope to learn a lot
(This post was last modified: 03-20-2021, 11:05 PM by zer0x.)




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