[maddylok]

Thanks for clarifying It.

If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.

i've called like 5 times and they kept saying I must return the accesories for a buy back because they don't even have the earbuds in stock or some shit

Disregard what they're telling you. If that's the case, the rep In your Initial conversation wouldn't have approved the exchange.

Did you read their terms?

the terms are very vague but they keep telling me the same shit I had called them again today.