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+--- Thread: Sony doing a switcharoo for my SE , from exchange to buy back (/Thread-Sony-doing-a-switcharoo-for-my-SE-from-exchange-to-buy-back)
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Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-09-2021
So simply put, when I first contacted them they said they would exchange my defective units for a brand new unit.
I told them I didn't have the accesories that came with it, but the woman on the phone approved anyway.
Now they are saying since I didn't send back all the units they cannot do an exchange but only a buy back which is like a partial refund or some shit.
Is there anyway I can deal with this? since I bought it off amazon I can't do an unauthorized transaction or anything.
They said they would send me back the fucked up earbuds as is, this company is fucking dogshit.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-09-2021
Well it looks like i'm fucked can't get anything through to these dickheads at sony.
They are sending me back the fucked up unit as is.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-10-2021
bump any advice for this?
RE: Sony doing a switcharoo for my SE , from exchange to buy back - blitz_220 - 03-10-2021
(03-10-2021, 03:23 PM)maddylok Wrote: bump any advice for this?
what exactly are you returning? have you told them over the phone that the person you spoke to originally accepted to take this return despite parts missing? do you have proof of that conversation? a recording or email?
RE: Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-11-2021
(03-10-2021, 06:20 PM)blitz_220 Wrote:no recording of course, I told them that and they just said that person was just for troubleshooting. They're straight horseshit I wish I could rip them off.(03-10-2021, 03:23 PM)maddylok Wrote: bump any advice for this?
what exactly are you returning? have you told them over the phone that the person you spoke to originally accepted to take this return despite parts missing? do you have proof of that conversation? a recording or email?
RE: Sony doing a switcharoo for my SE , from exchange to buy back - mothered - 03-11-2021
Quote:I told them I didn't have the accesories that came with it,So you've claimed the partial manufacturer error on certain parts, correct?
If so, what does It relate to?
Quote:Now they are saying since I didn't send back all the units they cannot do an exchangeThis Is somewhat confusing.
They said they would send me back the fucked up earbuds as is
Please elaborate what the Item Is, what you've sent back and how the faulty earbuds are part of the equation.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-11-2021
(03-11-2021, 02:48 AM)mothered Wrote:i've copmleted my amazon SE, taking the earbuds.Quote:I told them I didn't have the accesories that came with it,So you've claimed the partial manufacturer error on certain parts, correct?
If so, what does It relate to?
Quote:Now they are saying since I didn't send back all the units they cannot do an exchangeThis Is somewhat confusing.
They said they would send me back the fucked up earbuds as is
Please elaborate what the Item Is, what you've sent back and how the faulty earbuds are part of the equation.
I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - mothered - 03-11-2021
(03-11-2021, 05:37 AM)maddylok Wrote: I've copmleted my amazon SE, taking the earbuds.Thanks for clarifying It.
I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.
If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - maddylok - 03-11-2021
(03-11-2021, 09:15 AM)mothered Wrote:i've called like 5 times and they kept saying I must return the accesories for a buy back because they don't even have the earbuds in stock or some shit(03-11-2021, 05:37 AM)maddylok Wrote: I've copmleted my amazon SE, taking the earbuds.Thanks for clarifying It.
I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.
If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.
RE: Sony doing a switcharoo for my SE , from exchange to buy back - mothered - 03-11-2021
(03-11-2021, 12:24 PM)maddylok Wrote:Disregard what they're telling you. If that's the case, the rep In your Initial conversation wouldn't have approved the exchange.(03-11-2021, 09:15 AM)mothered Wrote:i've called like 5 times and they kept saying I must return the accesories for a buy back because they don't even have the earbuds in stock or some shit(03-11-2021, 05:37 AM)maddylok Wrote: I've copmleted my amazon SE, taking the earbuds.Thanks for clarifying It.
I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.
If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.
Did you read their terms?