[mothered]

I've copmleted my amazon SE, taking the earbuds.

I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent  the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.

Thanks for clarifying It.

If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.