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Everything is different except for address, and that account was older than mine so I think it should have worked flawlessly.

In that case, they have no reason to Investigate matters purely based on the account.

On the excuse, I just acted angry, told them it’s taking too long and don’t trust them and their bs process anymore.

How did they respond?

Long story short, I got the refund instant by using EB method. Got the confirmation email that it was processed in an hour afterwards. It might be possible that DNA instant on amazon is getting harder whereas EB, they can’t really investigate if you insist that the box was sealed upon arrival

i just did eb on a 320 grams headphones.Great method , btw what was the weight of your item ?