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Amazon rep refusing refund - Printable Version

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Amazon rep refusing refund - Msghost - 03-03-2021

So I’m doing DNA with my roommate’s account with the same address but different name and card to my account which I’ve done an EB just 2 days ago (successfully ofc). The rep straight up told me that they can’t process the refund on my friend’s account as the button for refund is grey out. They insist on opening an investigation but I narrowly avoided it by making excuses and such.
The part I’m very worried is the grey out thing from their end.

Do you guys think that Amazon has linked both account and now refusing to offer a refund at this address?
Or did I just have a bad rep or something?

RE: Amazon rep refusing refund - laininthewired - 03-03-2021

Prolly linked both accounts as its the same address, I would just bite the bullet and take the L on this one. I would definitely use a fresh acc+ drop next time you SE.

RE: Amazon rep refusing refund - mothered - 03-03-2021

Quote:So I’m doing DNA with my roommate’s account with the same address but different name and card to my account which I’ve done an EB just 2 days ago (successfully ofc). The rep straight up told me that they can’t process the refund on my friend’s account as the button for refund is grey out.
You're performing the DNA "as your friend", so I don't see why the refund cannot be processed.

In terms of a "buyer's account", your friend Is allowed to legitimately use the same residential address under his/her name and payment system. Though, the email address must be separate to yours. "Seller accounts" are different- one account per household and you'd need prior approval from Amazon for further accounts.

Quote:They insist on opening an investigation but I narrowly avoided it by making excuses and such.
What exactly did you say?

RE: Amazon rep refusing refund - Msghost - 03-03-2021

(03-03-2021, 04:51 AM)mothered Wrote:
Quote:So I’m doing DNA with my roommate’s account with the same address but different name and card to my account which I’ve done an EB just 2 days ago (successfully ofc). The rep straight up told me that they can’t process the refund on my friend’s account as the button for refund is grey out.
You're performing the DNA "as your friend", so I don't see why the refund cannot be processed.

In terms of a "buyer's account", your friend Is allowed to legitimately use the same residential address under his/her name and payment system. Though, the email address must be separate to yours. "Seller accounts" are different- one account per household and you'd need prior approval from Amazon for further accounts.

Quote:They insist on opening an investigation but I narrowly avoided it by making excuses and such.
What exactly did you say?

Everything is different except for address, and that account was older than mine so I think it should have worked flawlessly.
On the excuse, I just acted angry, told them it’s taking too long and don’t trust them and their bs process anymore.

RE: Amazon rep refusing refund - mothered - 03-03-2021

(03-03-2021, 05:04 AM)Msghost Wrote: Everything is different except for address, and that account was older than mine so I think it should have worked flawlessly.
In that case, they have no reason to Investigate matters purely based on the account.

(03-03-2021, 05:04 AM)Msghost Wrote: On the excuse, I just acted angry, told them it’s taking too long and don’t trust them and their bs process anymore.
How did they respond?

RE: Amazon rep refusing refund - db8803 - 03-03-2021

If it's a high value item, most of the reps are not allowed (according to them) to issue the refund that's why they forward it to the relevant department.

RE: Amazon rep refusing refund - Msghost - 03-03-2021

(03-03-2021, 08:56 AM)mothered Wrote:
(03-03-2021, 05:04 AM)Msghost Wrote: Everything is different except for address, and that account was older than mine so I think it should have worked flawlessly.
In that case, they have no reason to Investigate matters purely based on the account.

(03-03-2021, 05:04 AM)Msghost Wrote: On the excuse, I just acted angry, told them it’s taking too long and don’t trust them and their bs process anymore.
How did they respond?

Long story short, I got the refund instant by using EB method. Got the confirmation email that it was processed in an hour afterwards. It might be possible that DNA instant on amazon is getting harder whereas EB, they can’t really investigate if you insist that the box was sealed upon arrival

RE: Amazon rep refusing refund - mothered - 03-03-2021

(03-03-2021, 12:05 PM)Msghost Wrote: Long story short, I got the refund instant by using EB method. Got the confirmation email that it was processed in an hour afterwards. It might be possible that DNA instant on amazon is getting harder whereas EB, they can’t really investigate if you insist that the box was sealed upon arrival
Well done.

I agree that I'll be difficult for them to Investigate when using the missing Item manufacturer error. It's just about Impossible to Identify If the Item was enclosed when received by their Inwards goods department, and the same when dispatched at a later stage.

RE: Amazon rep refusing refund - SE.UK - 03-03-2021

Probably wouldnt try anything more on the accounts though.

You changed from DNA to EB, probably got lucky and found a rep half asleep

RE: Amazon rep refusing refund - T7k8lEEA88 - 03-03-2021

(03-03-2021, 12:05 PM)Msghost Wrote:
(03-03-2021, 08:56 AM)mothered Wrote:
(03-03-2021, 05:04 AM)Msghost Wrote: Everything is different except for address, and that account was older than mine so I think it should have worked flawlessly.
In that case, they have no reason to Investigate matters purely based on the account.

(03-03-2021, 05:04 AM)Msghost Wrote: On the excuse, I just acted angry, told them it’s taking too long and don’t trust them and their bs process anymore.
How did they respond?

Long story short, I got the refund instant by using EB method. Got the confirmation email that it was processed in an hour afterwards. It might be possible that DNA instant on amazon is getting harder whereas EB, they can’t really investigate if you insist that the box was sealed upon arrival

i just did eb on a 320 grams headphones.Great method , btw what was the weight of your item ?