[Tenney]

Trying to do a laptop ($2k or so) through Amazon. Told them I disposed of said laptop after the battery leaked and burnt my desk etc. Said they need it back to issue a return. After I let them know that I cannot get it back as my cities hazardous waste disposal and they're looking to open an investigation which is reasonable. What should my plan of attack be? They've offered to send a replacement out for me and then let me know if they do that they'll expect the other one sent back in the mail. Any thoughts?

[mothered]

and they're looking to open an investigation which is reasonable. What should my plan of attack be?

They've offered to send a replacement out for me and then let me know if they do that

Are they In the process of an Investigation, or have they approved the replacement?

[Tenney]

and they're looking to open an investigation which is reasonable. What should my plan of attack be?

They've offered to send a replacement out for me and then let me know if they do that

Are they In the process of an Investigation, or have they approved the replacement?

I was told originally that I would get a refund in 3-5 days and I called back today to verify and I was told that they will need it back in order to process the return. I was previously told that I could have a replacement (which I still believe to be possible) if I sent the burnt one back.

[mothered]

I was told originally that I would get a refund in 3-5 days and I called back today to verify and I was told that they will need it back in order to process the return. I was previously told that I could have a replacement (which I still believe to be possible) if I sent the burnt one back.

Have they nominated a "specific carrier" to send It back?

[Tenney]

I was told originally that I would get a refund in 3-5 days and I called back today to verify and I was told that they will need it back in order to process the return. I was previously told that I could have a replacement (which I still believe to be possible) if I sent the burnt one back.

Have they nominated a "specific carrier" to send It back?

I believe it is UPS as they sent me a return label through them.

[mothered]

I believe it is UPS as they sent me a return label through them.

I believe UPS only accepts hazardous goods on a contract agreement supported by shipping documentation.

Find out If this Is the case.

[Tenney]

I believe it is UPS as they sent me a return label through them.

I believe UPS only accepts hazardous goods on a contract agreement supported by shipping documentation.

Find out If this Is the case.

So you're suggesting I bring that up to them if that's the case and say that I can't ship it. And if that would be the case bringing it to a store (for another company like Target / Best Buy) would put me at risk of COVID or something of that nature which would prevent that as well?

[mothered]

So you're suggesting I bring that up to them if that's the case and say that I can't ship it.

Correct.

A leaking battery Is classed as a hazardous material.

And if that would be the case bringing it to a store (for another company like Target / Best Buy) would put me at risk of COVID or something of that nature which would prevent that as well?

This may never happen, but taking advantage of the COVID-19 situation, Is certainly a good thought under the circumstances.

Alternative to your suggestion (which Is very good by the way), you can say that you're currently In quarantine/lockdown, hence not permitted to leave your premises.

[Tenney]

So you're suggesting I bring that up to them if that's the case and say that I can't ship it.

Correct.

A leaking battery Is classed as a hazardous material.

And if that would be the case bringing it to a store (for another company like Target / Best Buy) would put me at risk of COVID or something of that nature which would prevent that as well?

This may never happen, but taking advantage of the COVID-19 situation, Is certainly a good thought under the circumstances.

Alternative to your suggestion (which Is very good by the way), you can say that you're currently In quarantine/lockdown, hence not permitted to leave your premises.

Right, I'll check on that soon. As far as the alternative store idea, I have a friend who is in the same situation with Best Buy where they're asking him to return it to a store or ship it back so the quarantine idea might benefit him. My only thought is they would send someone to his house to pick up the item so getting around all of those would be difficult.

[mothered]

As far as the alternative store idea, I have a friend who is in the same situation with Best Buy where they're asking him to return it to a store or ship it back so the quarantine idea might benefit him. My only thought is they would send someone to his house to pick up the item so getting around all of those would be difficult.

My only thought is they would send someone to his house to pick up the item so getting around all of those would be difficult.

In that case, he can use a completely different reason such as being away from home due to traveling for work commitments.

As such, his location Is unpredictable, hence cannot physically return It to the said store nor (obviously) be home to wait for the driver's collection.