[Justaguy121]

So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

[mothered]

Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

[Filament]

So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

[mothered]

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

In terms of client-side, I'm referring to whether there's a history of chat transmissions on the given device.

[Justaguy121]

So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

I done it from the amazon app .the live chat service .once you open up the chat it loads all previous interactions with amazon

[mothered]

So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

I done it from the amazon app .the live chat service .once you open up the chat it loads all previous interactions with amazon

Precisely what I was referring to by this:

In terms of client-side, I'm referring to whether there's a history of chat transmissions on the given device.

[Filament]

So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

I done it from the amazon app .the live chat service .once you open up the chat it loads all previous interactions with amazon

Ah interesting. It looks like it's retrieved from server-side. You'll have to somehow convince an Amazon rep to delete the chat logs. I see that it doesn't have all my prior conversations, so it's possible they may only show up to a certain point in time?

[Checkpoint]

I once asked about this to the amazon rep, and he said that chat logs cannot be deleted. I don't know if threatening them through GDPR or something could help.

[Justaguy121]

I once asked about this to the amazon rep, and he said that chat logs cannot be deleted. I don't know if threatening them through GDPR or something could help.

There’s no way of making the chats get deleted .the rep said it’s impossible .either way a safe option would be just calling amazon once the outbreak dies down

[mothered]

Chat logs do not get deleted, nor does any other form of communication relative to claims.

They're used as a point of reference with subsequent conversations.