(06-24-2020, 01:20 PM)Justaguy121 Wrote: So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

(06-24-2020, 04:38 PM)mothered Wrote: Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

(06-25-2020, 02:11 AM)Filament Wrote: I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

(06-25-2020, 02:11 AM)Filament Wrote:

(06-24-2020, 01:20 PM)Justaguy121 Wrote: So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

(06-24-2020, 04:38 PM)mothered Wrote: Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

(06-25-2020, 12:26 PM)Justaguy121 Wrote:

(06-25-2020, 02:11 AM)Filament Wrote:

(06-24-2020, 01:20 PM)Justaguy121 Wrote: So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

(06-24-2020, 04:38 PM)mothered Wrote: Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

I done it from the amazon app .the live chat service .once you open up the chat it loads all previous interactions with amazon

(06-25-2020, 04:20 AM)mothered Wrote: In terms of client-side, I'm referring to whether there's a history of chat transmissions on the given device.

(06-25-2020, 12:26 PM)Justaguy121 Wrote:

(06-25-2020, 02:11 AM)Filament Wrote:

(06-24-2020, 01:20 PM)Justaguy121 Wrote: So I recently done a Refund on my friends account through the chat service .it was successful and the chat was ended .after a few months I went to contact amazon through his account again and I see all the old chat history just load up .is there a way I can remove all of this old chat history as I don’t really want people to realise the method .is there a way to bypass this .i understand that I could just refund over the call ,however currently amazon is not accepting phone calls due to the covid outbreak

Where do you see the chats? I'm really curious as I've never seen that before.
If you open the page in an incognito window or a different computer and you see the chats, then it's almost definite you won't be able to remove them. However, the likely-hood of people realizing your method from a chat log only accessible from that account is fairly low.

(06-24-2020, 04:38 PM)mothered Wrote: Do note that Amazon keeps record of all claims- chat, phone, email or otherwise.

If the chat history Is server-side (and not client-side), then you cannot remove It.

I'm fairly certain the chat logs are saved server-side. I don't see any reason they would save it on the client-side.

I done it from the amazon app .the live chat service .once you open up the chat it loads all previous interactions with amazon

(06-25-2020, 07:07 PM)Checkpoint Wrote: I once asked about this to the amazon rep, and he said that chat logs cannot be deleted. I don't know if threatening them through GDPR or something could help.