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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA - Asking for letter and ID 08-21-2019, 12:24 PM
#11
(08-21-2019, 12:09 PM)NoodlePoodle Wrote: (08-21-2019, 11:55 AM)mothered Wrote: (08-21-2019, 09:54 AM)NoodlePoodle Wrote: Hi, quick update and some advice required. I sent them my ID and the hand-written letter with my signature which is different from the one that is signed. I sent this 5 days ago and still no reply. Should I wait, or open a Paypal dispute?
Depending on the Influx of claims, It may take longer than expected.
It won't hurt to contact them, with a gentle reminder that you're still waiting on your claim.
Ah okay, I was being a little bit aggressive with my responses reminding them, as I thought as a real customer would be quite upset with no package for 3 weeks. Was it a mistake to be aggressive, or should I be more gentle?
Quote:Was it a mistake to be aggressive
Only If It's not warranted under the circumstances.
If you're continually been given the runaround and passed over from one rep to another, then an element of aggression should be generated. Do note that the majority of times, It's not "what" you say, but "how" you say It.
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Seven Years of Service
Posts: 88
Threads: 15
RE: DNA - Asking for letter and ID 08-21-2019, 03:36 PM
#12
(08-21-2019, 12:24 PM)mothered Wrote: (08-21-2019, 12:09 PM)NoodlePoodle Wrote: (08-21-2019, 11:55 AM)mothered Wrote: Depending on the Influx of claims, It may take longer than expected.
It won't hurt to contact them, with a gentle reminder that you're still waiting on your claim.
Ah okay, I was being a little bit aggressive with my responses reminding them, as I thought as a real customer would be quite upset with no package for 3 weeks. Was it a mistake to be aggressive, or should I be more gentle?
Quote:Was it a mistake to be aggressive
Only If It's not warranted under the circumstances.
If you're continually been given the runaround and passed over from one rep to another, then an element of aggression should be generated. Do note that the majority of times, It's not "what" you say, but "how" you say It.
Okay noted, thank you. Will keep you updated.
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA - Asking for letter and ID 08-22-2019, 12:43 AM
#13
(08-21-2019, 03:36 PM)NoodlePoodle Wrote: (08-21-2019, 12:24 PM)mothered Wrote: (08-21-2019, 12:09 PM)NoodlePoodle Wrote: Ah okay, I was being a little bit aggressive with my responses reminding them, as I thought as a real customer would be quite upset with no package for 3 weeks. Was it a mistake to be aggressive, or should I be more gentle?
Quote:Was it a mistake to be aggressive
Only If It's not warranted under the circumstances.
If you're continually been given the runaround and passed over from one rep to another, then an element of aggression should be generated. Do note that the majority of times, It's not "what" you say, but "how" you say It.
Will keep you updated.
Please do.
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Seven Years of Service
Posts: 88
Threads: 15
RE: DNA - Asking for letter and ID 08-23-2019, 09:06 AM
#14
(08-22-2019, 12:43 AM)mothered Wrote: (08-21-2019, 03:36 PM)NoodlePoodle Wrote: (08-21-2019, 12:24 PM)mothered Wrote: Only If It's not warranted under the circumstances.
If you're continually been given the runaround and passed over from one rep to another, then an element of aggression should be generated. Do note that the majority of times, It's not "what" you say, but "how" you say It.
Will keep you updated.
Please do.
Getting a bit worried now, still no reply after sending them multiple reminders. I think they are ghosting me. Should I just go for a paypal dispute?
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