surface book/pro refund

mo25 · 01-13-2019, 10:17 AM

Fairly new to SEing and wanted to purchase a top of the line surface book or pro from the MS store and wanted to know which SEing method works best with them? I have heard that pp dispute is currently the best way to go about it but wasn't sure.

YoBigTime · 01-13-2019, 10:26 AM

I am also interested in knowing this.

How about saying the good old Did Not Arrive ?

mo25 · 01-13-2019, 10:35 AM

(01-13-2019, 10:26 AM)YoBigTime Wrote: I am also interested in knowing this.

How about saying the good old Did Not Arrive ?

From what I remember they do carrier investigation and ask for PR. This might have changed, i'm not sure.

YoBigTime · 01-13-2019, 01:33 PM

(01-13-2019, 10:35 AM)mo25 Wrote:
(01-13-2019, 10:26 AM)YoBigTime Wrote: I am also interested in knowing this.

How about saying the good old Did Not Arrive ?

From what I remember they do carrier investigation and ask for PR. This might have changed, i'm not sure.

What does PR stand for ?

Nutany · 01-13-2019, 01:42 PM

(01-13-2019, 01:33 PM)YoBigTime Wrote:
(01-13-2019, 10:35 AM)mo25 Wrote:
(01-13-2019, 10:26 AM)YoBigTime Wrote: I am also interested in knowing this.

How about saying the good old Did Not Arrive ?

From what I remember they do carrier investigation and ask for PR. This might have changed, i'm not sure.

What does PR stand for ?

Police report.

Johnngnky · 01-13-2019, 02:10 PM

I'm new as well
If I were you and was desperate for one, I would use the box method

envokeME · 01-14-2019, 07:37 PM

I got one about a year ago, I found a serial that had manufacturers warranty. I told them that fluid/battery was coming from the screen. They ask for a picture of the serial number. Went to bestbuy and took a picture of a surface books backside where the S/N is kept. Then photoshopped the S/N I had onto the picture. They sent a big bucket to put the laptop in. I told them I threw the laptop away because it spilled all over my carpet and hands. Then she said to send her an email saying I threw it away for documentation purposes. So hopefully you get as lucky as I did.

mothered · 01-15-2019, 05:26 AM

(01-13-2019, 10:35 AM)mo25 Wrote:
(01-13-2019, 10:26 AM)YoBigTime Wrote: I am also interested in knowing this.

How about saying the good old Did Not Arrive ?

From what I remember they do carrier investigation and ask for PR.

It's not an Issue.

A police report Is standard procedure for their administration department to move forward with the claim.

mo25 · 01-15-2019, 08:32 AM

@mothered can you please give me any insight on the best refund method with the Microsoft store ?

mothered · 01-15-2019, 10:42 AM

(01-15-2019, 08:32 AM)mo25 Wrote: @mothered can you please give me any insight on the best refund method with the Microsoft store ?

The method predominantly depends on the Item.

Name the Item you wish to SE, and we'll take It from there.

surface book/pro refund
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