[condariano]

update:

Meta has replied to me by email:
Thank you so much for your patience while we looked into this, I wanted to let you know that we are going to open an investigation with the courier regarding your missing packages.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please tell us if you have any further updates or if you can locate the unit (then we will call off the investigation).

Again, thank you so much for your patience while we look into this.


and


Before anything else, please accept my heartfelt gratitude for the time and effort you have expended in contacting us here at Meta Store Support about this matter. I know the importance of this matter, so I will do my best to help you sort this out and provide you with the best possible solution.

I would like to inform you that our team will look into this further for you. Once we have an update from our team, we will notify you right away. In the meantime, if you have further questions or concerns, please feel free to reach back out to us anytime.

We're always here and happy to assist!


Iguess theres not much for me to do from this point except to wait. hopefully investigation is done and over with by Friday as post closes on weekends.

[condariano]

do you guys know how long it takes to investigate DNA with meta?

[arturo427]

do you guys know how long it takes to investigate DNA with meta?

Any news?

[Novodur©]

Update? .

[condariano]

my bad. update: successful claimed DNA through email took forever got sick of waiting then paypal claimed and it was almost instant just in like 2 hours i got refund. but i think META was already planning to refund that’s why

[Jojo1980]

EB worked a treat for me.

Received it, claimed EB and after a week of 'investigation' and a couple of emails back and forth, refund offered.

Only problem, they ask for the empty box back. Not a big deal if you just plan of using the headset for personal use etc, but a pain in the ass if you plan on selling it.

[1nvictus]

EB worked a treat for me.

Received it, claimed EB and after a week of 'investigation' and a couple of emails back and forth, refund offered.

Only problem, they ask for the empty box back. Not a big deal if you just plan of using the headset for personal use etc, but a pain in the ass if you plan on selling it.

You can FTID them so you don't have to return the original box.

[Bede]

EB worked a treat for me.

Received it, claimed EB and after a week of 'investigation' and a couple of emails back and forth, refund offered.

Only problem, they ask for the empty box back. Not a big deal if you just plan of using the headset for personal use etc, but a pain in the ass if you plan on selling it.

What country was this . For me they just refunded me ,they never asked for the box back.