[SiinoRu]

I told the rep only the phone was missing and box was not tampered with but they just opened an investigation with the carrier.
I expected them to investigate it internally but is opening an investigation with the carrier is usual process for MEB?

[novron99]

Where did you buy it from?

[Blazealways]

Depends, sometimes they do sometimes they don’t. I’m assuming they’re going to check the weight with the courier.

[KidDropout]

I told the rep only the phone was missing and box was not tampered with but they just opened an investigation with the carrier.
I expected them to investigate it internally but is opening an investigation with the carrier is usual process for MEB?

Yes.

[LordLobov]

Any update? Trying to hit Apple soon too