[superb.ly]

Trying to buy a used/renewed/refurbished model from amazon or Walmart and then replace just the headset with my broken one.

I might try a new unit if I can't find a used one that is sold and shipped by the company themselves. Won't mess with small time sellers on the platform.

My unit works fine but I messed up and left it out of the case during the day so it got sun damage on the lens. Their customer support wanted to sell me a refurbished unit that was basically the cost of a brand new one. Typical bullshit.

Has anyone done this to get free replacements?

[ExOP1tica]

I do this a few times a year with various items. For an easier time make sure the listing shows Sold by Amazon/Fulfilled by Amazon, and that you box it back up as close to how you received it as possible.

[superb.ly]

I do this a few times a year with various items. For an easier time make sure the listing shows Sold by Amazon/Fulfilled by Amazon, and that you box it back up as close to how you received it as possible.

Nice thanks for the tip, definitely beats their non existent support options