[Kilra]

Some update for you. Filled a PR today. PR is just scare tactics from them so it’s okay to do it like 2-3 times a year. Police is useless and wont investigate anything.

I really don’t recommend anyone to hit this company.  Poorest and slowest CS I’ve ever seen. They dragged this out for a month now and initially went after delivery services - obviously they failed and now turned against me. I still have a wild card just in case.  You just keep pressing them and complain and ask for escalation!

I’ll update you once they reap to PR.

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

[Infamous90]

Some update for you. Filled a PR today. PR is just scare tactics from them so it’s okay to do it like 2-3 times a year. Police is useless and wont investigate anything.

I really don’t recommend anyone to hit this company.  Poorest and slowest CS I’ve ever seen. They dragged this out for a month now and initially went after delivery services - obviously they failed and now turned against me. I still have a wild card just in case.  You just keep pressing them and complain and ask for escalation!

I’ll update you once they reap to PR.

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

I’m not sure actually. Maybe other members can help you out with suggestions!

It’s quite possible that it will be a lengthy process.

[InternetRockStar]

Some update for you. Filled a PR today. PR is just scare tactics from them so it’s okay to do it like 2-3 times a year. Police is useless and wont investigate anything.

I really don’t recommend anyone to hit this company.  Poorest and slowest CS I’ve ever seen. They dragged this out for a month now and initially went after delivery services - obviously they failed and now turned against me. I still have a wild card just in case.  You just keep pressing them and complain and ask for escalation!

I’ll update you once they reap to PR.

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

I’m not sure actually. Maybe other members can help you out with suggestions!

It’s quite possible that it will be a lengthy process.

Dude this process is fucking horrible I'm not going to lie I don't understand how fuckers got this shit refunded in a few days lol.

---

Some update for you. Filled a PR today. PR is just scare tactics from them so it’s okay to do it like 2-3 times a year. Police is useless and wont investigate anything.

I really don’t recommend anyone to hit this company.  Poorest and slowest CS I’ve ever seen. They dragged this out for a month now and initially went after delivery services - obviously they failed and now turned against me. I still have a wild card just in case.  You just keep pressing them and complain and ask for escalation!

I’ll update you once they reap to PR.

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

You don't need an explanation you can just return it dude

[Infamous90]

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

I’m not sure actually. Maybe other members can help you out with suggestions!

It’s quite possible that it will be a lengthy process.

Dude this process is fucking horrible I'm not going to lie I don't understand how fuckers got this shit refunded in a few days lol.

---

Some update for you. Filled a PR today. PR is just scare tactics from them so it’s okay to do it like 2-3 times a year. Police is useless and wont investigate anything.

I really don’t recommend anyone to hit this company.  Poorest and slowest CS I’ve ever seen. They dragged this out for a month now and initially went after delivery services - obviously they failed and now turned against me. I still have a wild card just in case.  You just keep pressing them and complain and ask for escalation!

I’ll update you once they reap to PR.

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

You don't need an explanation you can just return it dude

Braindead reps or Se’rs lying about refund.

The rep told me in the beginning that they record shipping process, but Im pretty sure they don’t have pics of the visible watch in the box. So ask them for those pics as a last resort. I’ll update you guys in upcoming days.

[InternetRockStar]

I’m not sure actually. Maybe other members can help you out with suggestions!

It’s quite possible that it will be a lengthy process.

Dude this process is fucking horrible I'm not going to lie I don't understand how fuckers got this shit refunded in a few days lol.

---

If there is nothing left that I can do, I will file a PR.

I am just scared that this will go on a´for 30+ days and therefore I can not return the item.
I do not want to spend 1k on  a watch.

Just one question. If I want to send it back can I do so without any problem, or do I need to provide an explanation?

You don't need an explanation you can just return it dude

Braindead reps or Se’rs lying about refund.

The rep told me in the beginning that they record shipping process, but Im pretty sure they don’t have pics of the visible watch in the box. So ask them for those pics as a last resort. I’ll update you guys in upcoming days.

Good luck to you too

[Kilra]

They literally told me that I am responsible.

"As mentioned, after successful delivery by DHL the transfer of risk is complete, which is why it is up to you to take action."

???

[bunnyslippers]

They literally told me that I am responsible.

"As mentioned, after successful delivery by DHL the transfer of risk is complete, which is why it is up to you to take action."

???

Reiterate that the delivery wasn't successful, as you never personally accepted the item, so they're still entirely responsible for handling the situation. Not sure where you're from, but I've found citing various consumer protection laws usually helps speed things along.

[Kilra]

They literally told me that I am responsible.

"As mentioned, after successful delivery by DHL the transfer of risk is complete, which is why it is up to you to take action."

???

Reiterate that the delivery wasn't successful, as you never personally accepted the item, so they're still entirely responsible for handling the situation. Not sure where you're from, but I've found citing various consumer protection laws usually helps speed things along.

Do I tell them that the delivery guy dopped the package off in my apartment hallway?

[Kilra]

Tissot replies really quick, after just a couple of hours.

I can email them multiple times a day and they still respond.

This is for Germany btw.

[BitPlayer]

Damn. Sounds like they’ve caught on. Mine was easy but maybe they’ve had too many similar claims in a row. Suggest you persevere though - nothing to lose now.