Razer Mouse S/N SE

andrew1774 · 08-02-2023, 06:10 PM

(08-02-2023, 05:50 PM)cookz028lulz Wrote: Razer is harder now and you don't have the covid excuse of not sending items back anymore. Since you have spent time on this try making a post against them on bbb org if possible. They might change their mind as a one time courtesy or give you a coupon.

going through all this for a mouse is crazy lol.

Just curious Biggrin

SumoSlammer · 08-03-2023, 12:09 AM

(08-02-2023, 05:50 PM)cookz028lulz Wrote: Razer is harder now and you don't have the covid excuse of not sending items back anymore. Since you have spent time on this try making a post against them on bbb org if possible. They might change their mind as a one time courtesy or give you a coupon.

going through all this for a mouse is crazy lol.

Yeah man it's ridiculous i've hit them 3 times sucesfully now for products around £70 to resell. If you tell them your product won't turn on they will most likely request a POD as they assume the problem is a defective battery which would put them at a loss if they replaced and sent back to the customer. The SE's are fairly easy and a replacement is confirmed in a week. However, the replacements are now taking a whole month or more to ship out which is pretty annoying. All 3 times I never used POP and made a good excuse but it would be very fast with a POP. I will now do some experimenting with fake POPs from a few shops and give results here for everyone.

andrew1774 · 08-03-2023, 04:31 AM

(08-03-2023, 12:09 AM)SumoSlammer Wrote:
(08-02-2023, 05:50 PM)cookz028lulz Wrote: Razer is harder now and you don't have the covid excuse of not sending items back anymore. Since you have spent time on this try making a post against them on bbb org if possible. They might change their mind as a one time courtesy or give you a coupon.

going through all this for a mouse is crazy lol.

Yeah man it's ridiculous i've hit them 3 times sucesfully now for products around £70 to resell. If you tell them your product won't turn on they will most likely request a POD as they assume the problem is a defective battery which would put them at a loss if they replaced and sent back to the customer. The SE's are fairly easy and a replacement is confirmed in a week. However, the replacements are now taking a whole month or more to ship out which is pretty annoying. All 3 times I never used POP and made a good excuse but it would be very fast with a POP. I will now do some experimenting with fake POPs from a few shops and give results here for everyone.

That would be cool

andrew1774 · 08-03-2023, 04:40 PM

UPDATE

Code:
My name is $$$ from Razer Escalations Team and I'll be the one who will further assist you with your concern. We hope that you're in good health.
We understand the urgency of this matter and our team is closely monitoring your case.
As of this writing, we are still waiting for feedback from the appropriate team. Don't worry, a follow-up has been made. Once we have it, we will contact you right away.
We appreciate your patience and understanding on this matter. Have a good one!

Still waiting..

SumoSlammer · 08-04-2023, 01:32 AM

Holy yesterday I have started a razer S/N se and have already made it further than you with a fake POP and told them the mouse is dead.
I will make the POD in advance and will see how it goes for now.

andrew1774 · 08-04-2023, 04:47 AM

(08-04-2023, 01:32 AM)SumoSlammer Wrote: Holy yesterday I have started a razer S/N se and have already made it further than you with a fake POP and told them the mouse is dead.
I will make the POD in advance and will see how it goes for now.

Comgrats, whats shop PoP did you make?

SumoSlammer · 08-04-2023, 02:48 PM

(08-04-2023, 04:47 AM)andrew1774 Wrote:
(08-04-2023, 01:32 AM)SumoSlammer Wrote: Holy yesterday I have started a razer S/N se and have already made it further than you with a fake POP and told them the mouse is dead.
I will make the POD in advance and will see how it goes for now.
Comgrats, whats shop PoP did you make?

John Lewis no questions asked.

andrew1774 · 08-04-2023, 03:59 PM

BRUH UPDATE

Code:
Our sincerest apologies for all the delays and inconvenience the process may have caused, rest assured we only want the best for you and working on your case conscientiously.
We are waiting for any updates from our internal team. We will be in touch in 2 days with the next steps.

I bet my ass they are not doing anything xdddd

SumoSlammer · 08-04-2023, 05:24 PM

(08-04-2023, 03:59 PM)andrew1774 Wrote: BRUH UPDATE

Code:
Our sincerest apologies for all the delays and inconvenience the process may have caused, rest assured we only want the best for you and working on your case conscientiously. We are waiting for any updates from our internal team. We will be in touch in 2 days with the next steps.

I bet my ass they are not doing anything xdddd

Apparently john lewis isn't an authorized razer reseller so my claim got denied :/.

andrew1774 · 08-04-2023, 06:18 PM

(08-04-2023, 05:24 PM)SumoSlammer Wrote:
(08-04-2023, 03:59 PM)andrew1774 Wrote: BRUH UPDATE

Code:
Our sincerest apologies for all the delays and inconvenience the process may have caused, rest assured we only want the best for you and working on your case conscientiously. We are waiting for any updates from our internal team. We will be in touch in 2 days with the next steps.

I bet my ass they are not doing anything xdddd

Apparently john lewis isn't an authorized razer reseller so my claim got denied :/.

laptops direct

Razer Mouse S/N SE
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