[Alexinoo]

This Is a prime example of why that piece of garbage should not be used.

Opt for traditional methods - all of which have a proven track record of success.

You're right. This was probably the last time I used this method.

Zalando reps keep writing the same shit that they can't change their mind or attach photos of what the package they received looked like. I've tried calling several times but I keep getting the same thing  and when I ask for a
in-depth investigation they say their department has already reviewed it and they don't have the option. This is probably the worst customer service staff I've ever met.

By the way I paid with a debit card, do you think I should try to do a chargeback?

You can send a angry email writting that you will take legal action if they dont refund and give them 14 days, usually notice like this needs to be via MAIL but e-mail works too. If that dosent work then do chargeback, you will get refund 100% and dont worry about rebill nobody give a shit about that, you got your money and they can keep sending you bills but the claim via your bank already settled and you are in the RIGHT.

[jefff]

I am on the same boat but I paid by PayPal and waiting what PP says now

Good luck my friend, as far as I know PayPal is usually on the side of buyers in these situations.

---

In that case, hit a chargeback.

I think I'll give it a try.

What happened with your case?

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I am on the same boat but I paid by PayPal and waiting what PP says now

What happened with your case?

Well, the bank rejected my chargeback based on zalando's position on the matter. They didn't send me back the specific answer that zalando gave them, but they probably just wrote that they didn't receive the returned item. The bank also wrote that I can appeal to the banking arbitrator or consumer ombudsman but I don't want to fuck with it anymore because I probably won't win with them anyway. FTID on zalando is no longer an option, maybe LIT would be better.

[Lgff]

Good luck my friend, as far as I know PayPal is usually on the side of buyers in these situations.

---

I think I'll give it a try.

What happened with your case?

---

I am on the same boat but I paid by PayPal and waiting what PP says now

What happened with your case?

Well, the bank rejected my chargeback based on zalando's position on the matter.  They didn't send me back the specific answer that zalando gave them, but they probably just wrote that they didn't receive the returned item. The bank also wrote that I can appeal to the banking arbitrator or consumer ombudsman but I don't want to fuck with it anymore because I probably won't win with them anyway.  FTID on zalando is no longer an option, maybe LIT would be better.

Yeah I did LIT a month ago and it went buttery smooth

[jefff]

What happened with your case?

---

What happened with your case?

Well, the bank rejected my chargeback based on zalando's position on the matter.  They didn't send me back the specific answer that zalando gave them, but they probably just wrote that they didn't receive the returned item. The bank also wrote that I can appeal to the banking arbitrator or consumer ombudsman but I don't want to fuck with it anymore because I probably won't win with them anyway.  FTID on zalando is no longer an option, maybe LIT would be better.

Yeah I did LIT a month ago and it went buttery smooth

Which specific LIT method did you use? The one with the disappearing ink?

[Lgff]

Well, the bank rejected my chargeback based on zalando's position on the matter.  They didn't send me back the specific answer that zalando gave them, but they probably just wrote that they didn't receive the returned item. The bank also wrote that I can appeal to the banking arbitrator or consumer ombudsman but I don't want to fuck with it anymore because I probably won't win with them anyway.  FTID on zalando is no longer an option, maybe LIT would be better.

Yeah I did LIT a month ago and it went buttery smooth

Which specific LIT method did you use? The one with the disappearing ink?

I don't know. I used a boxing service

[mothered]

the bank rejected my chargeback based on zalando's position on the matter. 

What was your bank's response when they declined the claim?

[jefff]

the bank rejected my chargeback based on zalando's position on the matter. 

What was your bank's response when they declined the claim?

"Unfortunately, we could not accept your complaint regarding a card transaction.
We contacted the institution supporting the service provider with a request for a position on the matter. Because
the complaint has not been positively considered, we have no grounds to recognize your claim"

Nothing specific, apart from that they also informed me that I can appeal to the bank arbitrator or consumer ombudsman in this matter.

[nerochan]

You can still sent the items back as nothing happened. They will confirm it once the package arrived at the return center and sent your money back. I have done this multiple times when a refund failed for me.

[mothered]

"Unfortunately, we could not accept your complaint regarding a card transaction.
We contacted the institution supporting the service provider with a request for a position on the matter. Because
the complaint has not been positively considered, we have no grounds to recognize your claim"

A very poor response.

Tell them to justify this:

Because the complaint has not been positively considered

[jefff]

You can still sent the items back as nothing happened. They will confirm it once the package arrived at the return center and sent your money back. I have done this multiple times when a refund failed for me.

Yeah I know right, zalando has a 100-day return policy, so I can still return the order at ease.