[smoogogo]

I opened another chat and the operator opened another case again, i said that i find offensive that ups consider the shipment as fraudulent and i asked what proof can they give to me about that, and i hope that they can help me without me reporting this to the authorities. The operator took my side and said that in his opinion this time should go well, and that he involved his menager and their superiors are aware of my case.
They should contact me in about three days after investigation.
The most difficult part about this, is that it’s like to talk to stupid bots instead of people who can think, end everytime you start from the beginning 😅

that nice, sometimes just push can make them believe you, hope that work as he said

[yahen35988]

Well, in my experience miscrosoft/xbox is quite hard to SE nowadays, I tried to SE the elite 2 remote controller (about 150 bucks more or less). The case stand opened for a month, I said that my controller burnt and I gave them everything they wanted :
I tried to get a controller sent to me without me sending mine as I indicated I had thrown mine away for security reasons. This went on for 3 weeks/1 month. At first they asked me for a picture of the controller, which I did -> "we'll get back to you in 24/48 hours" -> 1 week later still no answer, I follow up by chat (by email the agent never answers), the new agent looks at my file and tells me that the higher team indicated in my file that they want another picture to see the damage: which I do, I send the image -> "we'll get back to you in 24/48 hours" -> same thing, no answer in 1 week, I reopen a chat -> now I'm asked for a purchase invoice, so I send it to them (a real one, found on an ebay type site). Finally, I ask the agent how much longer it will take, because it's starting to be long, he tells me I'll have the answer soon and that he was confident for me that xbox would send me back a controller without me sending mine back. Then in the end I got an email a few days later saying they were sorry but unfortunately they couldn't do the replacement if I didn't send the controller.
Result: time wasted, I think the chat agents are accommodating, but it's not them who make the decisions but their superiors. And their superiors are morons, they asked me for a lot of justifications spread over 1 month of exchange to finally tell me sorry, I have to send the controller back anyway. Real clowns

[giacobmx]

Well, in my experience miscrosoft/xbox is quite hard to SE nowadays, I tried to SE the elite 2 remote controller (about 150 bucks more or less). The case stand opened for a month, I said that my controller burnt and I gave them everything they wanted :
I tried to get a controller sent to me without me sending mine as I indicated I had thrown mine away for security reasons. This went on for 3 weeks/1 month. At first they asked me for a picture of the controller, which I did -> "we'll get back to you in 24/48 hours" -> 1 week later still no answer, I follow up by chat (by email the agent never answers), the new agent looks at my file and tells me that the higher team indicated in my file that they want another picture to see the damage: which I do, I send the image -> "we'll get back to you in 24/48 hours" -> same thing, no answer in 1 week, I reopen a chat -> now I'm asked for a purchase invoice, so I send it to them (a real one, found on an ebay type site). Finally, I ask the agent how much longer it will take, because it's starting to be long, he tells me I'll have the answer soon and that he was confident for me that xbox would send me back a controller without me sending mine back. Then in the end I got an email a few days later saying they were sorry but unfortunately they couldn't do the replacement if I didn't send the controller.
Result: time wasted, I think the chat agents are accommodating, but it's not them who make the decisions but their superiors. And their superiors are morons, they asked me for a lot of justifications spread over 1 month of exchange to finally tell me sorry, I have to send the controller back anyway. Real clowns

Yepp, i’m experiencing the same situation. They are very accommodating in chat even if they don’t speak well, they tell you to wait 24/72 hours but often they don’t reply and you need to start a new chat. I sent also the ups proof of delivery and I have the real invoice of the first owner if they ask. I told that i will take legal action if they don’t solve the problem and the operator told that this time should go well…i will just insist and mantain my position 🤞

[yahen35988]

Well, in my experience miscrosoft/xbox is quite hard to SE nowadays, I tried to SE the elite 2 remote controller (about 150 bucks more or less). The case stand opened for a month, I said that my controller burnt and I gave them everything they wanted :
I tried to get a controller sent to me without me sending mine as I indicated I had thrown mine away for security reasons. This went on for 3 weeks/1 month. At first they asked me for a picture of the controller, which I did -> "we'll get back to you in 24/48 hours" -> 1 week later still no answer, I follow up by chat (by email the agent never answers), the new agent looks at my file and tells me that the higher team indicated in my file that they want another picture to see the damage: which I do, I send the image -> "we'll get back to you in 24/48 hours" -> same thing, no answer in 1 week, I reopen a chat -> now I'm asked for a purchase invoice, so I send it to them (a real one, found on an ebay type site). Finally, I ask the agent how much longer it will take, because it's starting to be long, he tells me I'll have the answer soon and that he was confident for me that xbox would send me back a controller without me sending mine back. Then in the end I got an email a few days later saying they were sorry but unfortunately they couldn't do the replacement if I didn't send the controller.
Result: time wasted, I think the chat agents are accommodating, but it's not them who make the decisions but their superiors. And their superiors are morons, they asked me for a lot of justifications spread over 1 month of exchange to finally tell me sorry, I have to send the controller back anyway. Real clowns

Yepp, i’m experiencing the same situation. They are very accommodating in chat even if they don’t speak well, they tell you to wait 24/72 hours but often they don’t reply and you need to start a new chat. I sent also the ups proof of delivery and I have the real invoice of the first owner if they ask. I told that i will take legal action if they don’t solve the problem and the operator told that this time should go well…i will just insist and mantain my position 🤞

Unfortunately the threats don't seem to reach them, I said I was a big tech influencer (with 400k followers on twitter and youtube) and I was going to destroy them (politely ofc) and tell consumers that xbox don't care about their customer and their health (bcse in my story my controller burnt almost in the hands of my son). I made a big mail (I was proud haha, it was super well written) but they didn't give a shit.

[giacobmx]

update: I had an hour long live chat where they were finally able to answer me comprehensively. They explained to me that once the console gets into their hands, it is their responsibility and if it gets lost or damaged they replace it. But from the moment the customer leaves the console at Ups until it arrives at the service center, Ups is responsible. They said they are shure of their investigation and they have cameras at the service center which shows that there was no console when the package was opened, and therefore they leave the responsibility to Ups and invite me to contact the courier for explanations and possible refund. I was hoping microsoft would take responsibility for the loss of the console and want to make the customer happy, but it didn't work out
I don't know how it worked for anyone with Ftid3 if they don't take responsibility for consoles they don't receive...
Now, I don't think it's worth opening an investigation with Ups (which has already told Microsoft that according to them it's a fraudulent shipment), or maybe it could work out but I don't want to have problems if they accuse me of fraud and I don't want to lose another month. So i guess i'll let it go.
I think I will try the sealed box method on Amazon, I even ordered new clear adhesive seals (round and squared) from Aliexpress. I read here that Amazon has started to inspect sealed packages, but I SE'ed a $240 electric razor with the sealed package method 3 weeks ago and so far so good.
@mothered

[yahen35988]

Yeah, at least you tried mate, congrats for that.
that's a good thing to give up, especially for these morrons of Microsoft. They are pain in the ass and don't care about their customer as I said earlier in the thread.
Anyway, I'm happy knowing that Playstation is well ahead Microshit