Amzn US Account specialist

pshah2718 · 04-15-2023, 11:47 AM

Multiple associates on amzn have tried to process the return of $2.1k which is getting blocked by an account specialist. They have even sent emails stating that they have processed it, but the specialist is cancelling the pending money back. Should I continue pursuing? Any tips will be appreciated. Used DNA FYI.

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Anything I say will be purely in the interest of fictional comedy.

mothered · 04-15-2023, 12:00 PM

Quote:the specialist is cancelling the pending money back.

Why?

pshah2718 · 04-15-2023, 08:14 PM

Apparently they did some investigation and could tell that it was delivered. The tracking only shows delivered and there is no proof stating such.

(04-15-2023, 12:00 PM)mothered Wrote:
Quote:the specialist is cancelling the pending money back.
Why?

pshah2718 · 04-16-2023, 02:06 AM

Update: received an email to file a PR. @mothered - what do you recommend here?

mothered · 04-16-2023, 02:35 AM

(04-16-2023, 02:06 AM)pshah2718 Wrote: Update: received an email to file a PR. @mothered - what do you recommend here?

Amazon will remain adamant with their request, so file the report.

pshah2718 · 04-16-2023, 06:40 AM

How safe is it to file the report?

(04-16-2023, 02:35 AM)mothered Wrote:
(04-16-2023, 02:06 AM)pshah2718 Wrote: Update: received an email to file a PR. @mothered - what do you recommend here?
Amazon will remain adamant with their request, so file the report.

mothered · 04-16-2023, 11:15 AM

(04-16-2023, 06:40 AM)pshah2718 Wrote: How safe is it to file the report?

Very safe.

It's only required for administration purposes to move forward with the claim.

pshah2718 · 04-16-2023, 09:05 PM

Will anyone come forward to check the footage from that day?

(04-16-2023, 11:15 AM)mothered Wrote:
(04-16-2023, 06:40 AM)pshah2718 Wrote: How safe is it to file the report?
Very safe.

It's only required for administration purposes to move forward with the claim.

mothered · 04-17-2023, 03:05 AM

(04-16-2023, 09:05 PM)pshah2718 Wrote: Will anyone come forward to check the footage from that day?

What footage are you referring to?

chumchum55 · 04-18-2023, 05:38 AM

Had an order that got returned back to amazon around the same amount. Didn't even pick up the package from amazon pickup point. It got return and got picked up by one of those amazon partner carriers. Return goes missing in transit. Waiting the time amazon asked me to wait. Got issue a refund. Then a specialist cancelled it. While it got lost in transit on the return back. Employee probably stole it. Been reading a lot of complaints with amazon with high value items. Where items go missing or didn't get issue refund because it didn't match description. Even support told me not to buy anything expensive anymore on amazon.
Amazon is going to run into a lot problems

Amzn US Account specialist
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