[Kikibosum]

Since you are now attempting to return the item that you claim was missing, we consider this to be fraudulent behavior

What exactly did you state as the reason for the return?

I first apologized to them for the inconvenience caused. I said that a member of my family had picked up the package for me and had not informed me. Since I was not at home the whole time, I was not aware of the situation and so I claimed. However, I learned that it was a family member and I cancelled the request with UPS and I apologize again for this clumsiness on my part. I then said that in the meantime I had bought another pair of sneakers and that I was no longer interested in these and moreover the size did not suit me.

[mothered]

I first apologized to them for the inconvenience caused. I said that a member of my family had picked up the package for me and had not informed me. Since I was not at home the whole time, I was not aware of the situation and so I claimed. However, I learned that it was a family member and I cancelled the request with UPS and I apologize again for this clumsiness on my part. I then said that in the meantime I had bought another pair of sneakers and that I was no longer interested in these and moreover the size did not suit me.

That Is a perfectly legit reason for the return and every event you've stated, Is well and truly justified.

I realize you've asked them for an explanation, but repeatedly get In contact and tell them to specifically outline where and why they've deemed your return as fraudulent behaviour.

It's appalling how they've thrown In their comment below without any supported evidence whatsoever.

Since you are now attempting to return the item that you claim was missing, we consider this to be fraudulent behavior

[Kikibosum]

I first apologized to them for the inconvenience caused. I said that a member of my family had picked up the package for me and had not informed me. Since I was not at home the whole time, I was not aware of the situation and so I claimed. However, I learned that it was a family member and I cancelled the request with UPS and I apologize again for this clumsiness on my part. I then said that in the meantime I had bought another pair of sneakers and that I was no longer interested in these and moreover the size did not suit me.

That Is a perfectly legit reason for the return and every event you've stated, Is well and truly justified.

I realize you've asked them for an explanation, but repeatedly get In contact and tell them to specifically outline where and why they've deemed your return as fraudulent behaviour.

It's appalling how they've thrown In their comment below without any supported evidence whatsoever.

Since you are now attempting to return the item that you claim was missing, we consider this to be fraudulent behavior

They don't care about me, I contacted them by phone, chat and always the same answer. One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing. They are openly laughing at me and I can't do anything, I stayed more than 30 minutes on a chat while the guy in front copied and pasted the same answer.

[mothered]

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing. They are openly laughing at me and I can't do anything, I stayed more than 30 minutes on a chat while the guy in front copied and pasted the same answer.

Do you have a copy of the transcript?

In particular, this:

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing.

[Kikibosum]

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing. They are openly laughing at me and I can't do anything, I stayed more than 30 minutes on a chat while the guy in front copied and pasted the same answer.

Do you have a copy of the transcript?

In particular, this:

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing.

I asked them, she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

[mothered]

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing. They are openly laughing at me and I can't do anything, I stayed more than 30 minutes on a chat while the guy in front copied and pasted the same answer.

Do you have a copy of the transcript?

In particular, this:

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing.

I asked them, she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

Good.

That particular response Is totally unacceptable from a customer service standpoint - which can be used against them for not addressing your claim accordingly, and ridiculing yourself as a buyer.

[Kikibosum]

Do you have a copy of the transcript?

In particular, this:

I asked them, she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

Good.

That particular response Is totally unacceptable from a customer service standpoint - which can be used against them for not addressing your claim accordingly, and ridiculing yourself as a buyer.

After 72hours of patience i receive this :
Hello,

Thank you for contacting New Balance online customer service.

For data protection reasons, we cannot provide the requested document.

In addition, and as already mentioned on several occasions, your request for a return for a supposedly non-received package was rejected and, as a result, you have been blacklisted for suspected fraud.

For this reason, we cannot assist you further with any other request you may have regarding the order.

Sincerely yours,

They clearly don't care about me, I can insist on nothing. They talk about data protection but they want to protect their colleague. Legally, I'm not sure they are in their rights. Wouldn't a complaint with Paypal be a way to pressure them to reveal this conversation?

[mothered]

For data protection reasons, we cannot provide the requested document.

Then why were you told this:

she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

Tell them to explain that, and also where It states In their policy that they cannot provide the document.

[Kikibosum]

For data protection reasons, we cannot provide the requested document.

Then why were you told this:

she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).

Tell them to explain that, and also where It states In their policy that they cannot provide the document.

In fact, I contacted and the representative then told me that my request was being reviewed by a higher team, for privacy policy reasons, and that I would have an answer within 72 hours which led to this.

---

I think they won't answer anymore, my mails are blacklisted or ignored by the service, the telephone customer service always gives the same answer, they pass it on to a superior, and the superior answers the same thing.... What should I do? I think that the option of fighting with their customer service is now outdated, I can't get anything from that side anymore. What option do I have left?

[mothered]

the telephone customer service always gives the same answer, they pass it on to a superior, and the superior answers the same thing..

How do you respond to that?

Don't get off the line until your concerns have been answered accordingly.