[Nomsbob]

I asked an the live chat again today and was told a replacement was never arranged…

Do you have a copy of the following transcript?

Spoke to the live chat today, I’ve been told a replacement has been sent out to me.

I requested the transcript but it was never emailed over after the live chat..

I was told that an uplift number was provided in my last live chat for a replacement however I denied this so that may have messed things up.

[mothered]

I requested the transcript but it was never emailed over after the live chat..

Request It again.

It will deem their reply below to the contrary of what's stated, hence the claim will be In your favour of a replacement.

I asked an the live chat again today and was told a replacement was never arranged

I was told that an uplift number was provided in my last live chat for a replacement however I denied this so that may have messed things up.

The uplift number Is confirmation that the manufacturer Is at fault, so why did you deny It?

Did you not know Its purpose?

[Nomsbob]

I requested the transcript but it was never emailed over after the live chat..

Request It again.

It will deem their reply below to the contrary of what's stated, hence the claim will be In your favour of a replacement.

I asked an the live chat again today and was told a replacement was never arranged

I was told that an uplift number was provided in my last live chat for a replacement however I denied this so that may have messed things up.

The uplift number Is confirmation that the manufacturer Is at fault, so why did you deny It?

Did you not know Its purpose?

Ok I’ll try live chat again, I didn’t know the purpose of the uplift number but I’ll see if I can speak to a new person regarding the uplift number.

[mothered]

Ok I’ll try live chat again

Good.

I didn’t know the purpose of the uplift number but I’ll see if I can speak to a new person regarding the uplift number.

Please tag me with their reply.

[Nomsbob]

Ok I’ll try live chat again

Good.

I didn’t know the purpose of the uplift number but I’ll see if I can speak to a new person regarding the uplift number.

Please tag me with their reply.

I spoke to them on the live chat yesterday and was then told to call them. In the end they said the first chat advisor had made an error regarding the uplift number and replacement and told me to ignore the chat.

I asked them to escalate my case to the LIT team again, waiting for an email from them now.

[mothered]

I spoke to them on the live chat yesterday and was then told to call them. In the end they said the first chat advisor had made an error regarding the uplift number and replacement and told me to ignore the chat.

I asked them to escalate my case to the LIT team again, waiting for an email from them now.

Thanks for the update.

If they refuse the escalation, demand It be done - as a buyer, you're well within your rights to have It escalated.

[Nomsbob]

I spoke to them on the live chat yesterday and was then told to call them. In the end they said the first chat advisor had made an error regarding the uplift number and replacement and told me to ignore the chat.

I asked them to escalate my case to the LIT team again, waiting for an email from them now.

Thanks for the update.

If they refuse the escalation, demand It be done - as a buyer, you're well within your rights to have It escalated.

Yeah, I’ve sent another email to the LIT team asking for my claim to be escalated and for them to actually respond to my email as well.

After the initial claim rejection email I responded but haven’t had a reply even after 3 days.

[mothered]

Yeah, I’ve sent another email to the LIT team asking for my claim to be escalated and for them to actually respond to my email as well.

After the initial claim rejection email I responded but haven’t had a reply even after 3 days.

Pathetic.

If need be, keep contacting them until you receive a reply.