[AVE]

Hi guys, i recently opened a Significantly Not As Described - missing item, paypal dispute for a iphone. They have asked me to submit an action fraud report and after i did, they it saying its not the "full version". I then contacted action fraud who then said it was the full version. I went back to paypal and they said that "some details are incorrect", I made sure to double check my report and resubbmitted it. They denied my dispute saying that i was "unable to provide asked documentation". I contacted them back asking if they could reopen my case and i submit and normal police report, they said that they dont take normal police reports.

Wtf is this, what do i do

[mothered]

I then contacted action fraud who then said it was the full version.

Did you get this In writing and forwarded It to PayPal?

[AVE]

I then contacted action fraud who then said it was the full version.

Did you get this In writing and forwarded It to PayPal?

Yes, a screenshot of the live chat

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I then contacted action fraud who then said it was the full version.

Did you get this In writing and forwarded It to PayPal?

I will call them again

[mothered]

Yes, a screenshot of the live chat

Has It been forwarded to PayPal?

[AVE]

Yes, a screenshot of the live chat

Has It been forwarded to PayPal?

I dont know what you mean by forwarded, its a live chat. Just took a screenshot of the part where the rep says the important info and sent it to paypal.

[mothered]

I dont know what you mean by forwarded

Give the Information to PayPal - screenshot or any other form that verifies It's been generated by the rep.

[AVE]

I dont know what you mean by forwarded

Give the Information to PayPal - screenshot or any other form that verifies It's been generated by the rep.

Ah okay i understand, i have submitted the screenshots and info and now they are "handing this over to their superior team"

[mothered]

Ah okay i understand,  i have submitted the screenshots and info and now they are "handing this over to their superior team"

Well done.

We'll await further developments.

[AVE]

Ah okay i understand,  i have submitted the screenshots and info and now they are "handing this over to their superior team"

Well done.

We'll await further developments.

After i submitted the information, they said they would contact me through email.
After few days without a email, i contact them back through live chat, asking when will i get a response, a agent comes and tells me the original decision remains because i "didnt respond in the given timeframe", when i did respond in all timeframes and they rejected my case because i "didnt provide asked documents".
What do you think of this?

[Defeat]

PayPal is pretty bad when it comes to payments, I've finally closed my account with them permanently after like10 years of service.