[smokeyow]

refund has been denied. They say that since it has been tracked as delivered to my address and is therefore successful, they cant refund me. They say to contact the payment provider if i want to investigate further. What should I do?

[mothered]

refund has been denied. They say that since  it has been tracked as delivered to my address and is therefore successful, they cant refund me.

Did you not EB It?

[smokeyow]

refund has been denied. They say that since  it has been tracked as delivered to my address and is therefore successful, they cant refund me.

Did you not EB It?

I did indeed.

[mothered]

refund has been denied. They say that since  it has been tracked as delivered to my address and is therefore successful, they cant refund me.

Did you not EB It?

I did indeed.

Then as per their comment below, ask them to explain how a package that's marked as successfully delivered to your address, Is relevant to your claim for missing goods from the package Itself.

They say that since it has been tracked as delivered to my address and is therefore successful, they cant refund me.

[Milanfraudz]

Bought a ring off Pandora there with the intent to SE them. The order comes with a free bracelet and charm thing. Would I be fine just doing a partial package saying the bracelet came and the ring didn’t??
Thanks

Are you in the UK? I did a Pandora ring and as it’s holiday season I said I needed for tomorrow and I named tomorrow as my girlfriends bday. They ship with yodel last time I did them. DNA it’s self worked for me. Let me know how it went.

[andyframpton]

You should have done the EB on this. They always refund with that quickly. I’m my experience in the U.K.

[mothered]

I did a Pandora ring and as it’s holiday season I said I needed for tomorrow and I named tomorrow as my girlfriends bday. They ship with yodel last time I did them. DNA it’s self worked for me.

Good execution.

Just as a matter of Interest, what type of verification was required on delivery?

[smokeyow]

Did you not EB It?

I did indeed.

Then as per their comment below, ask them to explain how a package that's marked as successfully delivered to your address, Is relevant to your claim for missing goods from the package Itself.

They say that since  it has been tracked as delivered to my address and is therefore successful, they cant refund me.

Got the refund. Just said that the other team sent me a response that didnt correlate to my problem and if i could be refunded for the missing item.

[Selmavw]

I did indeed.

Then as per their comment below, ask them to explain how a package that's marked as successfully delivered to your address, Is relevant to your claim for missing goods from the package Itself.

They say that since  it has been tracked as delivered to my address and is therefore successful, they cant refund me.

Got the refund. Just said that the other team sent me a response that didnt correlate to my problem and if i could be refunded for the missing item.

The perks of SE'ing during the holidays. Congrats mate!

[mothered]

Got the refund. Just said that the other team sent me a response that didnt correlate to my problem and if i could be refunded for the missing item.

Nice one.

After they were told of the Irrelevant response, did they Immediately process the refund?