[ettore910]

Hi, I placed a 260 euro order on Nike, today it was delivered to me and a few minutes ago I claimed DNA via chat, the representative has opened an investigation that lasts 5-8 days, will I get a refund? I am from Europe and the courier is UPS.

Another question: If DNA fails, will I be able to return the item?

[ettore910]

@mothered can you help me?

[mothered]

it was delivered to me and a few minutes ago I claimed DNA

What type of verification (If any) was provided on delivery?

the representative has opened an investigation that lasts 5-8 days, will I get a refund?

Can't say without knowledge of the DNA events.

If DNA fails, will I be able to return the item?

Yes.

Simply say that your brother accepted the package In your absence, and told you about It after the claim was submitted to the company.

[ettore910]

What type of verification (If any) was provided on delivery?

No verification, UPS left the package outside my house without requiring a signature, and no photos were taken.

[mothered]

No verification, UPS left the package outside my house without requiring a signature, and no photos were taken.

A textbook DNA.

Hit It.

[ettore910]

No verification, UPS left the package outside my house without requiring a signature, and no photos were taken.

A textbook DNA.

Hit It.

How many days will I contact them to find out the status of my investigation?

[mothered]

How many days will I contact them to find out the status of my investigation?

Firstly, contact them a day after the delivery and say that you're still waiting for the package to arrive.

If they decide to open an Investigation and you're given a lengthy time frame for completion, contact them after around a week asking where your claim stands.

[ettore910]

How many days will I contact them to find out the status of my investigation?

Firstly, contact them a day after the delivery and say that you're still waiting for the package to arrive.

If they decide to open an Investigation and you're given a lengthy time frame for completion, contact them after around a week asking where your claim stands.

I contacted a representative via chat on the day of delivery (yesterday), and he opened a 5-8 day investigation, do I have a chance that the DNA will work?

If not, would I be able to return it?

[mothered]

I contacted a representative via chat on the day of delivery (yesterday), and he opened a 5-8 day investigation, do I have a chance that the DNA will work?

There's every chance It will succeed.

If not, would I be able to return it?

As stated In my first post:

Simply say that your brother accepted the package In your absence, and told you about It after the claim was submitted to the company.

[Selmavw]

Hi I would love to know when there are any updates.