Any advice for Philips Hue? SN in hand

mothered · 10-11-2022, 01:27 AM

(10-10-2022, 05:18 PM)mollynation123 Wrote: Went on live chat, and have to fill a warranty claim on their site.

Did they discuss anything further to that?

(10-10-2022, 05:18 PM)mollynation123 Wrote: Ive read about others with products from then, that you need to send back.

What should the move be?

What's the weight & size of the Item?

mollynation123 · 10-11-2022, 07:47 AM

(10-11-2022, 01:27 AM)mothered Wrote:
(10-10-2022, 05:18 PM)mollynation123 Wrote: Went on live chat, and have to fill a warranty claim on their site.
Did they discuss anything further to that?

(10-10-2022, 05:18 PM)mollynation123 Wrote: Ive read about others with products from then, that you need to send back.

What should the move be?
What's the weight & size of the Item?

No, he said straight away its faulty.

I should make a claim, and hopefully i could just get a new one in store from whom i bought of... But i want a replacement from them

Its 2,2kg, but its kinda tall.

mothered · 10-11-2022, 10:18 AM

(10-11-2022, 07:47 AM)mollynation123 Wrote: Its 2,2kg, but its kinda tall.

I had boxing the return In mind, but It's too big and heavy.

The disposed of the faulty Item method can be used Instead.

mollynation123 · 10-11-2022, 10:23 AM

(10-11-2022, 10:18 AM)mothered Wrote:
(10-11-2022, 07:47 AM)mollynation123 Wrote: Its 2,2kg, but its kinda tall.
I had boxing the return In mind, but It's too big and heavy.

The disposed of the faulty Item method can be used Instead.

appreciate your imput.
nor do i have experience with boxing.

mothered · 10-11-2022, 11:36 AM

(10-11-2022, 10:23 AM)mollynation123 Wrote: appreciate your imput.

You're welcome.

(10-11-2022, 10:23 AM)mollynation123 Wrote: nor do i have experience with boxing.

It's not difficult when the Item (to be boxed) does not register a weight on consignment.

It starts to get complicated when a significant amount of dry Ice must be used.

mollynation123 · 10-12-2022, 12:35 PM

(10-11-2022, 11:36 AM)mothered Wrote:
(10-11-2022, 10:23 AM)mollynation123 Wrote: appreciate your imput.
You're welcome.

(10-11-2022, 10:23 AM)mollynation123 Wrote: nor do i have experience with boxing.
It's not difficult when the Item (to be boxed) does not register a weight on consignment.

It starts to get complicated when a significant amount of dry Ice must be used.

I have stated over 5 emails that i disposal the faulty item due to safety reasons, but they wont go any further without the item being sent back.

They said "without getting the product back, we cannot handle this warranty"
You can try through the dealer (store i bought it in) but i think you will run into same problem

@mothered whats the move? im out of ideas

mothered · 10-12-2022, 03:05 PM

(10-12-2022, 12:35 PM)mollynation123 Wrote:
(10-11-2022, 11:36 AM)mothered Wrote:
(10-11-2022, 10:23 AM)mollynation123 Wrote: appreciate your imput.
You're welcome.

(10-11-2022, 10:23 AM)mollynation123 Wrote: nor do i have experience with boxing.
It's not difficult when the Item (to be boxed) does not register a weight on consignment.

It starts to get complicated when a significant amount of dry Ice must be used.

I have stated over 5 emails that i disposal the faulty item due to safety reasons, but they wont go any further without the item being sent back.

They said "without getting the product back, we cannot handle this warranty"
You can try through the dealer (store i bought it in) but i think you will run into same problem

@mothered whats the move? im out of ideas

Request an escalation on the grounds that their faulty product Is the sole reason your claim Is In this predicament.