[mothered]

Nothing yet. They said 72hours but it's now been a week...

Don't wait for their reply.

Repeatedly contact them until they respond.

[adidas128]

I'm descending into madness from these morons. I've now sent in an affidavit 7 times and keep getting asked to send it in....

I sent in a corrupt affidavit last time and the representative actually to my surprise said it worked, now another representative is saying that it didn't and that I need to send it in again. These idiots are going to keep asking 1000 times I feel like, they ain't giving up

---

"I will forward your request to the concession team and inform them that you are still waiting for the refund "

"I'm really sorry for the delay in processing however, issue like this can be handled only by the concession team. they should reach you back within 72 hours "

"I have checked now the affidavit you have sent and I am unable to open it from my computer, if they ask you to send affidavit again, please send JPEG on PNG format so we can open the document "

"I see, sadly I don't have the option to fix this issue for you. The concession team will inform you about the further processing "

What a nightmare...

[Defeat]

I'm descending into madness from these morons. I've now sent in an affidavit 7 times and keep getting asked to send it in....

I sent in a corrupt affidavit last time and the representative actually to my surprise said it worked, now another representative  is saying that it didn't and that I need to send it in again. These idiots are going to keep asking 1000 times I feel like, they ain't giving up

---

"I will forward your request to the concession team and inform them that you are still waiting for the refund "

"I'm really sorry for the delay in processing however, issue like this can be handled only by the concession team. they should reach you back within 72 hours "

"I have checked now the affidavit you have sent and I am unable to open it from my computer, if they ask you to send affidavit again, please send JPEG on PNG format so we can open the document "

"I see, sadly I don't have the option to fix this issue for you. The concession team will inform you about the further processing "

What a nightmare...

I thought you were going to sign it a few weeks ago?
Edit: Oh you signed it and it's still giving you issues? I wonder if they're just fucking with you back now, that'd be hilarious and 100% something I would do if I was in their position.

[adidas128]

I'm descending into madness from these morons. I've now sent in an affidavit 7 times and keep getting asked to send it in....

I sent in a corrupt affidavit last time and the representative actually to my surprise said it worked, now another representative  is saying that it didn't and that I need to send it in again. These idiots are going to keep asking 1000 times I feel like, they ain't giving up

---

"I will forward your request to the concession team and inform them that you are still waiting for the refund "

"I'm really sorry for the delay in processing however, issue like this can be handled only by the concession team. they should reach you back within 72 hours "

"I have checked now the affidavit you have sent and I am unable to open it from my computer, if they ask you to send affidavit again, please send JPEG on PNG format so we can open the document "

"I see, sadly I don't have the option to fix this issue for you. The concession team will inform you about the further processing "

What a nightmare...

I thought you were going to sign it a few weeks ago?
Edit: Oh you signed it and it's still giving you issues? I wonder if they're just fucking with you back now, that'd be hilarious and 100% something I would do if I was in their position.

Haven't signed it, I just keep sending in corrupt files hoping they'll just accept it and give me the damn refund already.

[K03NT3S31N]

Haven't signed it, I just keep sending in corrupt files hoping they'll just accept it and give me the damn refund already.

I think at this point they will remain adamant if you won't sign it. But ultimatively, you need to push the SE to its limit to success it seems.

[adidas128]

It useless to contact customer support at this point, they just keep referring to the concession team. And I'm positive that they in turn will also keep demanding the affidavit.

[mothered]

Haven't signed it, I just keep sending in corrupt files hoping they'll just accept it and give me the damn refund already.

Where does your claim currently stand?

[casualtrades]

This happen with me for a damaged product. Spent 4 hours on the phone till one of them gave me refund

[adidas128]

Haven't signed it, I just keep sending in corrupt files hoping they'll just accept it and give me the damn refund already.

Where does your claim currently stand?

At this point, they just keep referring to the concession team and keep asking for the affidavit.

[mothered]

At this point, they just keep referring to the concession team and keep asking for the affidavit.

What happened with the Incident below?

Did the first rep say that he viewed the corrupted file?

I sent in a corrupt affidavit last time and the representative actually to my surprise said it worked, now another representative is saying that it didn't and that I need to send it in again.