[fire]

currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.

What should I DO? Is the investigation ok or should i just say my roomate found it or something

[fasho1212]

currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.

What should I DO? Is the investigation ok or should i just say my roomate found it or something

perfectly fine, same thing happened with the majority of people here. they most likely want you to call them back within 3 business days and they will refund you. its a normal process and does not mean your se is failing

[Amado]

if they do send a replacement send the item back for a refund

[fire]

currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.

What should I DO? Is the investigation ok or should i just say my roomate found it or something

perfectly fine, same thing happened with the majority of people here. they most likely want you to call them back within 3 business days and they will refund you. its a normal process and does not mean your se is failing

im ok with having a replacement sent instead of a refund, im more concerned about the investigation part. does that mean anything?

[Leonidas76]

Its a normal part of the company process to start an investigation with the carrier in case of a DNA. Don't worry about it, the investigation usually turns out into nothing

[Averie]

Is it sold & shipped from Amazon? Never had an investigation for items that small

[mothered]

I'm doing a DNA

What type of verification was required on delivery?

he said that he checked with carrier and everything checks out

What was their exact response?

What should I DO? Is the investigation ok

There's no cause for concern.

An Investigation Is simply part of company protocol to move forward with the claim.

[Defeat]

Has your account been flagged? If not, I wouldn't worry about this.

[fire]

Is it sold & shipped from Amazon? Never had an investigation for items that small

yep, all by amazon

I'm doing a DNA

What type of verification was required on delivery?

none, they just dropped it off and i got a notification, I actually purchased something else and they sent a photo of it arriving but that was a different package, this one had no photo.

he said that he checked with carrier and everything checks out

What was their exact response?

he asked for my address, i gave it. He said that he checked with the carrier and it has been written as delivered and they can start an investigation and offer a replacement

Has your account been flagged? If not, I wouldn't worry about this.

Nope, my account has tens of legit purchases and this is the first SE.

[mothered]

they just dropped it off and i  got a notification, I actually purchased something else and they sent a photo of it arriving but that was a different package, this one had no photo.

Under the circumstances, they've basically DNA'd themselves.

he asked for my address, i gave it. He said that he checked with the carrier and it has been written as delivered and they can start an investigation and offer a replacement

^ This suggests that a replacement will be Issued, If the Investigation Is finalized In your favor.