[mothered]

They asked for pictures of shipping label, condition of the box and any barcodes that may be on the wrong item received.

That's why I asked whether any specifics were mentioned.

Taking a photo at your discretion will not suffice.

I have obliged and sent them everything they requested

Good.

We'll await their response.

[johnnyboiog88]

They asked for pictures of shipping label, condition of the box and any barcodes that may be on the wrong item received.

That's why I asked whether any specifics were mentioned.

Taking a photo at your discretion will not suffice.

I have obliged and sent them everything they requested

Good.

We'll await their response.

Have been told by a rep to send back the incorrect item and I will receive a refund. Sounds like it has gone well but will know for certain when money arrives back in my account.

[mothered]

Have been told by a rep to send back the incorrect item and I will receive a refund.

The return Is expected when using the wrong Item received method.

I'll check back for the latest updates.

[johnnyboiog88]

Have been told by a rep to send back the incorrect item and I will receive a refund.

The return Is expected when using the wrong Item received method.

I'll check back for the latest updates.

Return just been collected from UPS. Amazon seem to have made a mistake on their end and have made 3 returns for the 1 item so I am expecting a possible headache in regards to that when trying to get my refund.
Will keep updating here with new information when it comes in.

[johnnyboiog88]

Have been told by a rep to send back the incorrect item and I will receive a refund.

The return Is expected when using the wrong Item received method.

I'll check back for the latest updates.

My "wrong item" got collected and sent back to Amazon, delivered there on Tuesday, I have received no notification from Amazon themselves of them receiving or acknowledging the delivery. Is this a cause for concern? I was going to jump into a live chat but it says to wait 2 weeks.

[mothered]

My "wrong item" got collected and sent back to Amazon, delivered there on Tuesday, I have received no notification from Amazon themselves of them receiving or acknowledging the delivery. Is this a cause for concern? I was going to jump into a live chat but it says to wait 2 weeks.

It's not an Issue.

They would've definitely received It and will assess the claim thereafter, hence they've stated to wait a couple of weeks - which Is a little lengthy for such a simple claim.

[johnnyboiog88]

My "wrong item" got collected and sent back to Amazon, delivered there on Tuesday, I have received no notification from Amazon themselves of them receiving or acknowledging the delivery. Is this a cause for concern? I was going to jump into a live chat but it says to wait 2 weeks.

It's not an Issue.

They would've definitely received It and will assess the claim thereafter, hence they've stated to wait a couple of weeks - which Is a little lengthy for such a simple claim.

UPDATE: Success! Got in touch with live chat and they still hadn't processed the return, the first advisor was saying "We still have not received your return" etc. and I was getting frustrated so asked to speak to a supervisor, got told the classic "they will not be able to assist you any more than I can" rubbish.
Got through to the supervisor, had to fill in a small form explaining my return, how was it sent, what date was it sent etc. and he processed my refund there and then. Currently on its way to my bank account.

Thanks @mothered for the advice and the blog you created, never considered wrong item received before and it worked a treat.

[mothered]

UPDATE: Success!

Simply brilliant.

Got in touch with live chat and they still hadn't processed the return, the first advisor was saying "We still have not received your return" etc. and I was getting frustrated so asked to speak to a supervisor, got told the classic "they will not be able to assist you any more than I can" rubbish.
Got through to the supervisor, had to fill in a small form explaining my return, how was it sent, what date was it sent etc. and he processed my refund there and then. Currently on its way to my bank account.

Well done with disregarding their nonsense, and speaking to someone on a senior level.

It's a prime example of what should be done with claims under similar circumstances.

Thanks @mothered for the advice and the blog you created, never considered wrong item received before and it worked a treat.

You're most welcome.

I'm glad my articles on my blog are of help. They draw a lot of mental energy to accurately write and complete.

[bydrake7]

My "wrong item" got collected and sent back to Amazon, delivered there on Tuesday, I have received no notification from Amazon themselves of them receiving or acknowledging the delivery. Is this a cause for concern? I was going to jump into a live chat but it says to wait 2 weeks.

It's not an Issue.

They would've definitely received It and will assess the claim thereafter, hence they've stated to wait a couple of weeks - which Is a little lengthy for such a simple claim.

UPDATE: Success! Got in touch with live chat and they still hadn't processed the return, the first advisor was saying "We still have not received your return" etc. and I was getting frustrated so asked to speak to a supervisor, got told the classic "they will not be able to assist you any more than I can" rubbish.
Got through to the supervisor, had to fill in a small form explaining my return, how was it sent, what date was it sent etc. and he processed my refund there and then. Currently on its way to my bank account.

Thanks @mothered for the advice and the blog you created, never considered wrong item received before and it worked a treat.

great work here, thank you for sharing your experience

[ZTT]

@mothered when would he be able to do another SE on amazon? Which systems are there that would potentionally ruin the next SE. Im just trying to figure out a way to SE many items for financial profit. Is there a rule you can follow, for example se an item with about 1k value then buy 2 items with like 200$ val8ue then SE another one again. Or do you have to make another account? Does amazon save Addresses, CC information etc? Please answer if you can, would be awesome!