[ibot260]

it was delivered a few weeks back end of November by DPD and im pretty sure they took a photo of it with other orders that came to the house before with DPD so hard to do a DNA.

It's a bit late for the DNA, but nonetheless, where were the photos taken?

I was thinking of doing a leaky battery method or that it was packed with something else.. not too sure on that one!

The sealed box method Is also well-suited.

What do you think I can do next good sir?

Im thinking that it may have worked before but now because the file is corrupted it doesn't allow a corrupted file to be uploaded..

Anyway, I have been uploading the file at the behest of multiple customer service reps and now I'm awaiting for there answer since the last time i uploaded it they requested it to be in a, jpeg format even though it was in a jpeg format (extension) it was just the jpg instead of jpeg (essentially the same thing)!  Let's hope this works!

[mothered]

What do you think I can do next good sir?

As per your post below, what was their reason for the document being denied?

Also, what was your last conversation with them?

And wow while writing this message he responded with the document shared has been updated and has still been denied

[ibot260]

they didnt specify, but they just told me a flat no.

that was the last conversation that was had... This response was said multiple times by him after I said this was not my fault etc.. but same response by this guy..

[mothered]

they didnt specify, but they just told me a flat no.

They cannot deny It without reason.

Ask them to justify their decision.

[ibot260]

they didnt specify, but they just told me a flat no.

They cannot deny It without reason.

Ask them to justify their decision.

I've asked again and will wait to see what happens, thanks
Will update when I've received a response. Thanks.

---

they didnt specify, but they just told me a flat no.

They cannot deny It without reason.

Ask them to justify their decision.

I've just received a response saying (paraphrasing here) "the amount was a lot and our specialist team reviewed and took the case decision" followed by - "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."

[mothered]

"However, kindly provide us the valid evidence so that I can appeal the case on your behalf."

What evidence are they referring to?

[ibot260]

"However, kindly provide us the valid evidence so that I can appeal the case on your behalf."

What evidence are they referring to?

That's what I have asked them and they didn't specify as of yet. But i will assume it is the letter from fire services..

[mothered]

"However, kindly provide us the valid evidence so that I can appeal the case on your behalf."

What evidence are they referring to?

That's what I have asked them and they didn't specify as of yet.  But i will assume it is the letter from fire services..

Contact them again and ask what they're specifically referring to.

[ibot260]

What evidence are they referring to?

That's what I have asked them and they didn't specify as of yet.  But i will assume it is the letter from fire services..

Contact them again and ask what they're specifically referring to.

I saw the reply, the new guy is now asking for a picture..I am going to just look for a burnt out laptop now and send it to them I cba with these guys..

[mothered]

I saw the reply, the new guy is now asking for a picture.

That's good news - It means the claim Is still active.

I am going to just look for a burnt out laptop now and send it to them

Be sure It precisely matches your laptop, as well as the nature of your claim.