[pilsnreer]

Just successfully performed an Amazon SE where I told them I received the wrong item and returned that item back to them after I got confirmation email that said to return the wrong item to get a refund in 14 days. Once these 14 days were up I contacted Amazon and they told me I returned the wrong item and they won’t be able to give me a refund. I asked them to escalate this to a supervisor who eventually processed a refund for me. After I got a refund confirmation, I got another email from the returns centre that is telling me to return the correct item and that customer service won’t be able to help me out. I already received the refund in my bank, so what should I do? Just ignore the email? Will Amazon rebill me later? Should I cancel my card to prevent a rebill (and would that even do anything)? I contacted customer service about this email and they told me not to worry since the refund is already processed.

[riz777]

I mean if the customer service told you it's fine then it's fine I guess, if they do charge you just complain again

[Datswansguy]

Hey,

Just a quick question - are you in the UK or US? About to try out the wrong item method on Amazon myself

[pilsnreer]

Hey,

Just a quick question - are you in the UK or US? About to try out the wrong item method on Amazon myself

Canada

[mothered]

I contacted customer service about this email and they told me not to worry since the refund is already processed.

Do you have a copy/record of the conversation?

[pilsnreer]

I contacted customer service about this email and they told me not to worry since the refund is already processed.

Do you have a copy/record of the conversation?

Yes just a screenshot of the chat, also have the emails where I was told to return the wrong item as well.

[mothered]

Yes just a screenshot of the chat

Good.

The screenshot Is referring to this:

I contacted customer service about this email and they told me not to worry since the refund is already processed

So forward It to the agent who Is questioning the return:

I got another email from the returns centre that is telling me to return the correct item and that customer service won’t be able to help me out