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+--- Thread: Amazon SE Question (/Thread-Amazon-SE-Question--153838)
Amazon SE Question - pilsnreer - 01-11-2022
Just successfully performed an Amazon SE where I told them I received the wrong item and returned that item back to them after I got confirmation email that said to return the wrong item to get a refund in 14 days. Once these 14 days were up I contacted Amazon and they told me I returned the wrong item and they won’t be able to give me a refund. I asked them to escalate this to a supervisor who eventually processed a refund for me. After I got a refund confirmation, I got another email from the returns centre that is telling me to return the correct item and that customer service won’t be able to help me out. I already received the refund in my bank, so what should I do? Just ignore the email? Will Amazon rebill me later? Should I cancel my card to prevent a rebill (and would that even do anything)? I contacted customer service about this email and they told me not to worry since the refund is already processed.
RE: Amazon SE Question - riz777 - 01-11-2022
I mean if the customer service told you it's fine then it's fine I guess, if they do charge you just complain again
RE: Amazon SE Question - Datswansguy - 01-11-2022
Hey,
Just a quick question - are you in the UK or US? About to try out the wrong item method on Amazon myself
RE: Amazon SE Question - pilsnreer - 01-11-2022
(01-11-2022, 11:10 PM)Datswansguy Wrote: Hey,
Just a quick question - are you in the UK or US? About to try out the wrong item method on Amazon myself
Canada
RE: Amazon SE Question - mothered - 01-12-2022
Quote:I contacted customer service about this email and they told me not to worry since the refund is already processed.Do you have a copy/record of the conversation?
RE: Amazon SE Question - pilsnreer - 01-12-2022
(01-12-2022, 04:00 AM)mothered Wrote:Quote:I contacted customer service about this email and they told me not to worry since the refund is already processed.Do you have a copy/record of the conversation?
Yes just a screenshot of the chat, also have the emails where I was told to return the wrong item as well.
RE: Amazon SE Question - mothered - 01-12-2022
(01-12-2022, 04:04 AM)pilsnreer Wrote: Yes just a screenshot of the chatGood.
The screenshot Is referring to this:
Quote:I contacted customer service about this email and they told me not to worry since the refund is already processed
So forward It to the agent who Is questioning the return:
Quote:I got another email from the returns centre that is telling me to return the correct item and that customer service won’t be able to help me out