[mothered]

But I will answer
"
Hello,
Thanks for your response,
I really got surprised when reading it though, i got used at the best quality from your company.
I mentioned that my life story book i wrote using your pens, can you at least imagine one piece of the puzzle called "How much i appreciate your quality" ?
By what obligation should i keep a product that ruined all of our expectations of a tremendous birthday party of an old man whom nobody cares for his existence except his only friend, books, paper and pens. They were all ruined with oil, from the heat of the moment my friend took them and threw them away.The amount of words and emotions that he used to insult your company is unmeasurable, but i gently explained to him that it may be the delivery company's fault or within transaction ... Because i had genuine and deep respect for your company and that's why i contacted you specifically.
The seller told us to solve the issue with the company and as my friend mentioned they don't have products in-stock but they ship them from somewhere else.
Well, the relationship with your company was already improved but this is a real disappointment.
I sent you all that you asked for, i looked in my friend's things without him knowing and got the receipt with the date and the price and the name of the pens.
And i told you what happened about the pens, do you want me to go look in the garbage as a proof to you?
I really can't understand what difference does that make, what's the use of the receipt so?
Anyway, i really got my mind and peace of spirit disgusted with such a situation.
If you guys are willing to understand the situation and fix the issue, hopefully we can improve the relationship.
And if you're going to be untrustful like that, then i guess this situation showed the real colors of everyone and that there's nothing to improve here.
Best regards,
Djardi
"
What do you think ?

Your response Is hitting them hard by putting them at fault for their Incapacity to resolve such a simple matter.

Whether they see logic and comply, Is a different story.

It seems like it failed

Not at all, your claim Is still open pending your compliance as per below.

what did go wrong? I guess it's the picture of the product as he did say,
but i also guess that if the receipt wasn't in Russian they would have accepted it.

In their last reply, there's no mention of the POP, so what you've provided Is fine.

In order to move forward with your claim, they've stated the following details:

in order to make a relevant complaint you need to have the product in your possession

Essentially, they require this:

Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given you've Photoshopped the POP, do the same with the above request.

Just make up some story that you managed to get the products from the trash.

[fi3ld]

But I will answer
"
Hello,
Thanks for your response,
I really got surprised when reading it though, i got used at the best quality from your company.
I mentioned that my life story book i wrote using your pens, can you at least imagine one piece of the puzzle called "How much i appreciate your quality" ?
By what obligation should i keep a product that ruined all of our expectations of a tremendous birthday party of an old man whom nobody cares for his existence except his only friend, books, paper and pens. They were all ruined with oil, from the heat of the moment my friend took them and threw them away.The amount of words and emotions that he used to insult your company is unmeasurable, but i gently explained to him that it may be the delivery company's fault or within transaction ... Because i had genuine and deep respect for your company and that's why i contacted you specifically.
The seller told us to solve the issue with the company and as my friend mentioned they don't have products in-stock but they ship them from somewhere else.
Well, the relationship with your company was already improved but this is a real disappointment.
I sent you all that you asked for, i looked in my friend's things without him knowing and got the receipt with the date and the price and the name of the pens.
And i told you what happened about the pens, do you want me to go look in the garbage as a proof to you?
I really can't understand what difference does that make, what's the use of the receipt so?
Anyway, i really got my mind and peace of spirit disgusted with such a situation.
If you guys are willing to understand the situation and fix the issue, hopefully we can improve the relationship.
And if you're going to be untrustful like that, then i guess this situation showed the real colors of everyone and that there's nothing to improve here.
Best regards,
Djardi
"
What do you think ?

Your response Is hitting them hard by putting them at fault for their Incapacity to resolve such a simple matter.

Whether they see logic and comply, Is a different story.

It seems like it failed

Not at all, your claim Is still open pending your compliance as per below.

what did go wrong? I guess it's the picture of the product as he did say,
but i also guess that if the receipt wasn't in Russian they would have accepted it.

In their last reply, there's no mention of the POP, so what you've provided Is fine.

In order to move forward with your claim, they've stated the following details:

in order to make a relevant complaint you need to have the product in your possession

Essentially, they require this:

Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given you've Photoshopped the POP, do the same with the above request.

Just make up some story that you managed to get the products from the trash.

Yo mate,
Well i did some noobies editing



Any feedbacks? ( Original : https://i.ibb.co/wKhpvt2/B1-MWF4-LNoz-S-SL1600.jpg )

Will send with these :



And write the message above, except tell them that i somehow found some of the pens in my friend's travel bag
and this is how they're ruined and they don't even write (support covered with oil excuse).
If you don't see weaknesses in the editing I'll go for it
Appreciated as always

[mothered]

But I will answer
"
Hello,
Thanks for your response,
I really got surprised when reading it though, i got used at the best quality from your company.
I mentioned that my life story book i wrote using your pens, can you at least imagine one piece of the puzzle called "How much i appreciate your quality" ?
By what obligation should i keep a product that ruined all of our expectations of a tremendous birthday party of an old man whom nobody cares for his existence except his only friend, books, paper and pens. They were all ruined with oil, from the heat of the moment my friend took them and threw them away.The amount of words and emotions that he used to insult your company is unmeasurable, but i gently explained to him that it may be the delivery company's fault or within transaction ... Because i had genuine and deep respect for your company and that's why i contacted you specifically.
The seller told us to solve the issue with the company and as my friend mentioned they don't have products in-stock but they ship them from somewhere else.
Well, the relationship with your company was already improved but this is a real disappointment.
I sent you all that you asked for, i looked in my friend's things without him knowing and got the receipt with the date and the price and the name of the pens.
And i told you what happened about the pens, do you want me to go look in the garbage as a proof to you?
I really can't understand what difference does that make, what's the use of the receipt so?
Anyway, i really got my mind and peace of spirit disgusted with such a situation.
If you guys are willing to understand the situation and fix the issue, hopefully we can improve the relationship.
And if you're going to be untrustful like that, then i guess this situation showed the real colors of everyone and that there's nothing to improve here.
Best regards,
Djardi
"
What do you think ?

Your response Is hitting them hard by putting them at fault for their Incapacity to resolve such a simple matter.

Whether they see logic and comply, Is a different story.

It seems like it failed

Not at all, your claim Is still open pending your compliance as per below.

what did go wrong? I guess it's the picture of the product as he did say,
but i also guess that if the receipt wasn't in Russian they would have accepted it.

In their last reply, there's no mention of the POP, so what you've provided Is fine.

In order to move forward with your claim, they've stated the following details:

in order to make a relevant complaint you need to have the product in your possession

Essentially, they require this:

Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given you've Photoshopped the POP, do the same with the above request.

Just make up some story that you managed to get the products from the trash.

Yo mate,
Well i did some noobies editing



Any feedbacks? ( Original : https://i.ibb.co/wKhpvt2/B1-MWF4-LNoz-S-SL1600.jpg )

Will send with these :



And write the message above, except tell them that i somehow found some of the pens in my friend's travel bag
and this is how they're ruined and they don't even write (support covered with oil excuse).
If you don't see weaknesses in the editing I'll go for it
Appreciated as always

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

[fi3ld]

Your response Is hitting them hard by putting them at fault for their Incapacity to resolve such a simple matter.

Whether they see logic and comply, Is a different story.

Not at all, your claim Is still open pending your compliance as per below.

In their last reply, there's no mention of the POP, so what you've provided Is fine.

In order to move forward with your claim, they've stated the following details:

Essentially, they require this:

Given you've Photoshopped the POP, do the same with the above request.

Just make up some story that you managed to get the products from the trash.

Yo mate,
Well i did some noobies editing



Any feedbacks? ( Original : https://i.ibb.co/wKhpvt2/B1-MWF4-LNoz-S-SL1600.jpg )

Will send with these :



And write the message above, except tell them that i somehow found some of the pens in my friend's travel bag
and this is how they're ruined and they don't even write (support covered with oil excuse).
If you don't see weaknesses in the editing I'll go for it
Appreciated as always

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

Sent, thanks brother

[mothered]

Yo mate,
Well i did some noobies editing



Any feedbacks? ( Original : https://i.ibb.co/wKhpvt2/B1-MWF4-LNoz-S-SL1600.jpg )

Will send with these :



And write the message above, except tell them that i somehow found some of the pens in my friend's travel bag
and this is how they're ruined and they don't even write (support covered with oil excuse).
If you don't see weaknesses in the editing I'll go for it
Appreciated as always

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

Sent, thanks brother

You're welcome.

Given you've met their request, they cannot decline your claim based on that alone, so It'll be Interesting to read how they respond.

[Pandemic5th]

Yo mate,
Well i did some noobies editing



Any feedbacks? ( Original : https://i.ibb.co/wKhpvt2/B1-MWF4-LNoz-S-SL1600.jpg )

Will send with these :



And write the message above, except tell them that i somehow found some of the pens in my friend's travel bag
and this is how they're ruined and they don't even write (support covered with oil excuse).
If you don't see weaknesses in the editing I'll go for it
Appreciated as always

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

Sent, thanks brother

wow that is some great photo manipulation, good job!

[fi3ld]

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

Sent, thanks brother

You're welcome.

Given you've met their request, they cannot decline your claim based on that alone, so It'll be Interesting to read how they respond.

They answered
"
Dear Djardi,

Thank you for your reply.

Unfortunately we need to be able to visualize the product to replace it.

I am really sorry again that we cannot be of more help in your case and I am sorry for the inconvenience in your special situation.

Thank you for your understanding,
Jose
Writing Instruments Consumer Service
"

I think i will go angry this time and may use some aggressive language. I don't think it will lead to something though,
the key point is "visualize", what could he mean by visualize it ?

[mothered]

They answered
"
Dear Djardi,

Thank you for your reply.

Unfortunately we need to be able to visualize the product to replace it.

That's complete nonsense. They obviously have no Idea what the term "visualize" means.

It's defined as making something visible, or have a mental Image of It. You've done exactly that, as per their request below - namely providing them with "the digital Image of the product".

We kindly request the following details so that we may proceed further with your case:
- Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given that's precisely what they've asked you to provide and you've complied with their request, there's nothing further required on your end.
Be sure to bring all that to their attention. I'm predicting they'll ask the products be returned, but It's not what was Initially asked of you, so remain adamant that you've fully complied with every request.

[fi3ld]

They answered
"
Dear Djardi,

Thank you for your reply.

Unfortunately we need to be able to visualize the product to replace it.

That's complete nonsense. They obviously have no Idea what the term "visualize" means.

It's defined as making something visible, or have a mental Image of It. You've done exactly that, as per their request below - namely providing them with "the digital Image of the product".

We kindly request the following details so that we may proceed further with your case:
- Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given that's precisely what they've asked you to provide and you've complied with their request, there's nothing further required on your end.
Be sure to bring all that to their attention. I'm predicting they'll ask the products be returned, but It's not what was Initially asked of you, so remain adamant that you've fully complied with every request.

I'm going to re-send all the pics with this reply
"
Hello, What the hell is that supposed to mean? "Visualize" ? Are you being serious right here? Do you have a definition for the term you just used? Because i don't really feel it.Such a disappointment and a real mess,i don't want to accuse the company maybe it's just one technical support guy who ruins its reputation. So if you may please let me talk with another person.So the pictures i sent were audible for you? You see with your ears? Or you need to visualize them from another galaxy ? What's this nonsense? I really feel being in a kindergarten here, treated like a kid and dealing with kids.Your bad service completely ruined my birthday and almost a relationship with a dear person, then when i contacted you with good intention to fix it and putting all my hopes on the fact that i admire your quality and used your products for almost all my works and all my close-to-heart works you didn't even have a piece of empathy to understand the situation and you went with suspicions, i said okay it's professional side of the company i admire it and i sent  what you asked, i had to lie on my friend to go snick around and look into his old stuff to bring you the receipt you asked for. As for the product, i asked to stay in his house for the night so i could check his travel bag and luckily found one of the ruined product. I pictured the packaged product, i opened it and tested it and pictured it, then took the picture you asked with the case number you asked.
I sent you everything you asked for and everything i can from my side, what can i send you more???????!!!!
What's needed to be visualized here i don't really understand, do you make sense of your words? You didn't even write something with effort, "We don't visualize, go screw yourself", is that what you call a "Customer Support" ? What's wrong with the freaking world? there they screw me up, Here you screw me up !!! This matter is really making me lose nerves and feel really regretful for all the years and the words i wasted your ink with.Here you go again, these are all the visuals you asked forand please let another person take my case, a person who's able to frame what he means or at least give some effort to explain it.
Best regards, 
Djardi
"

Does it show "losing nerves" from only the (client) side, or somehow it shows also from (SE) ?

[Tascal]

I'm loving reading this email chain. Good work and get those pens