[newdrip16]

[mothered]

Please provide the details of your SE, Inclusive of all communications prior to the email.

[ConcernedCitizen]

Might have been a pro gamer move to add that it caused your son harm. They likely flagged it as important in their ticket system and you can see they even sent a response personally in the early morning hours. You will probably succeed as long as you provide the information they require. I would be surprised if they didn't ask for proof of injury but if you even faked that, they have no way to verify without you having filed a report or insurance claim.

[mothered]

Might have been a pro gamer move to add that it caused your son harm. They likely flagged it as important in their ticket system

Companies take health & safety seriously, so that's the objective of adding personal Injury to the claim- to prioritize and deal with It asap, which has well and truly worked In that respect.

As such, they're currently on the back foot, which looks promising at this stage.

[elPatron]

They will ask you to return the item, FTID, empty box or just fill the return with dirt! You can also try seeking out for a compensation claim

Good Luck!

[mothered]

just fill the return with dirt!

Given they're expecting a return of damaged goods, It will be checked to confirm the nonfunctional Item.

What happens when they open It, only to find It's filled with dirt?

[xVita]

I guess you could just Box them.