[qEpsilon]

ive changed what im gonna do, theyre sending a replacement before collecting the broken monitor. so ill just collect my replacement from the alternative address and never give my 'broken one'

It's called an "Advanced Replacement", which Is part of HP's policy under these circumstances.

Do note that they'll bill your account for failing to send the defective unit.

i never sent them a payment method tho?

[mothered]

ive changed what im gonna do, theyre sending a replacement before collecting the broken monitor. so ill just collect my replacement from the alternative address and never give my 'broken one'

It's called an "Advanced Replacement", which Is part of HP's policy under these circumstances.

Do note that they'll bill your account for failing to send the defective unit.

i never sent them a payment method tho?

I take It you didn't use the serial number method, so how was the Item purchased?

[qEpsilon]

It's called an "Advanced Replacement", which Is part of HP's policy under these circumstances.

Do note that they'll bill your account for failing to send the defective unit.

i never sent them a payment method tho?

I take It you didn't use the serial number method, so how was the Item purchased?

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

[SE.UK]

i never sent them a payment method tho?

I take It you didn't use the serial number method, so how was the Item purchased?

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

Yeah this is the standard way with HPs warranty service for the monitor. What did you return in the end?

[qEpsilon]

I take It you didn't use the serial number method, so how was the Item purchased?

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

Yeah this is the standard way with HPs warranty service for the monitor. What did you return in the end?

not happened yet, but i wont return anything, is that a problem? its not got any of my personal details so ill be fine.

[mothered]

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

You didn't state you're using the serial number method, hence my question requesting clarification.

[qEpsilon]

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

You didn't state you're using the serial number method, hence my question requesting clarification.

ah right, yea it was the serial num method.

[mothered]

whats that? i sent a serial number, and said it was broken, needed it for work, im quarantining, etc, they did an AR without asking for payment info.

You didn't state you're using the serial number method, hence my question requesting clarification.

ah right, yea it was the serial num method.

That's fine.

Be sure to use a drop address and the like for the advanced replacement.

[qEpsilon]

You didn't state you're using the serial number method, hence my question requesting clarification.

ah right, yea it was the serial num method.

That's fine.

Be sure to use a drop address and the like for the advanced replacement.

yep, already done. Thanks for the help

[mothered]

yep, already done. Thanks for the help

You're very welcome.

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