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+--- Thread: Amazon investigation confirmation (/Thread-Amazon-investigation-confirmation)
Amazon investigation confirmation - pinkocto - 06-23-2018
Hi all,
This is the first time i've received such an email from amazon. Is this just a scare tactic, and any ideas on how I should proceed?:
As the carrier has confirmed that this package was delivered to the correct location, for us to be able to investigate this further for you we request that you print, complete and sign the following confirmation:
“I am (please insert full name) ………………………………… and I reside at the following address:……………………………………………………………………………………………………………
My email address is:………………………………………………………………………………………………………………………….
On ……………..[DATE] I placed an order on Amazon.co.uk for the following item(s):…………………………………………………………………….. ………………………………………
As part of this purchase, I requested that the order be delivered to the following address:……………………………………………………………………………………………………………………………………………………The Amazon order number for this order was ……………………….. ……………………………………………………………….
I received confirmation from Amazon on …………………… [date] that this order had been delivered. However, to the best of my knowledge and belief the item(s) ordered were not delivered to the address I specified in the order and noted above, and I have been unable to locate them. I have / have not [please delete as applicable] received a delivery at my address informing me that the item has been left with a neighbour or in a safe place.
Declaration of truth: I hereby acknowledge and confirm that this statement (consisting of one page signed by me) is true to the best of my knowledge and belief and I make it knowing that it may be submitted in evidence, where the contents will be referred to, and I may be liable to prosecution if I have wilfully stated in it anything which I know to be false or do not believe to be true. “
Signature:…………………………………………………
Date:………………………………………………….
RE: Amazon investigation confirmation - mothered - 06-24-2018
They're requesting you to sign a document similar to that of a statutory declaration, which Is legally binding.
If anything to the contrary of what you've stated Is Identified by Amazon, further action may proceed.
I suggest to leave It be.
RE: Amazon investigation confirmation - Vultra - 06-24-2018
I would leave it be like mother stated above.
RE: Amazon investigation confirmation - pinkocto - 06-24-2018
Thank you both!
xxxxxxxxxxx
RE: Amazon investigation confirmation - ChrisF94 - 06-24-2018
(06-24-2018, 08:09 AM)pinkocto Wrote: Thank you both!
xxxxxxxxxxx
That doesn't matter, go onto live chat and tell them you haven't received it bla bla bla, and if they don't transfer you to another agent you'll usually get the refund/replacement.
Persistence is key
RE: Amazon investigation confirmation - pinkocto - 06-25-2018
(06-24-2018, 05:10 PM)ChrisF94 Wrote:(06-24-2018, 08:09 AM)pinkocto Wrote: Thank you both!
xxxxxxxxxxx
That doesn't matter, go onto live chat and tell them you haven't received it bla bla bla, and if they don't transfer you to another agent you'll usually get the refund/replacement.
Persistence is key
As in tell them I haven't received the item, or the email they sent? I spoke to them on live chat again today, and the rep said that they need the affidavit form filled out before they can proceed :/
RE: Amazon investigation confirmation - mothered - 06-25-2018
(06-24-2018, 05:10 PM)ChrisF94 Wrote: That doesn't matter, go onto live chat and tell them you haven't received it bla bla bla, and if they don't transfer you to another agent you'll usually get the refund/replacement.
In this case, you can't.
Once the affidavit has been generated and requested against the account holder, It serves as a point of reference to all other representatives and until It's fulfilled, It will not proceed any further.
It's the same when you receive a court order (subpoena), It remains as such no matter what channels you go through to try and avoid It.
RE: Amazon investigation confirmation - pinkocto - 06-25-2018
(06-25-2018, 04:36 AM)mothered Wrote:(06-24-2018, 05:10 PM)ChrisF94 Wrote: That doesn't matter, go onto live chat and tell them you haven't received it bla bla bla, and if they don't transfer you to another agent you'll usually get the refund/replacement.
In this case, you can't.
Once the affidavit has been generated and requested against the account holder, It serves as a point of reference to all other representatives and until It's fulfilled, It will not proceed any further.
It's the same when you receive a court order (subpoena), It remains as such no matter what channels you go through to try and avoid It.
Does this mean that the account is essentially blacklisted? Not sure why they went straight for the affidavit as the account is about 2 months old and has 10+ orders on it.
RE: Amazon investigation confirmation - mothered - 06-25-2018
(06-25-2018, 08:04 AM)pinkocto Wrote:(06-25-2018, 04:36 AM)mothered Wrote:(06-24-2018, 05:10 PM)ChrisF94 Wrote: That doesn't matter, go onto live chat and tell them you haven't received it bla bla bla, and if they don't transfer you to another agent you'll usually get the refund/replacement.
In this case, you can't.
Once the affidavit has been generated and requested against the account holder, It serves as a point of reference to all other representatives and until It's fulfilled, It will not proceed any further.
It's the same when you receive a court order (subpoena), It remains as such no matter what channels you go through to try and avoid It.
Does this mean that the account is essentially blacklisted? Not sure why they went straight for the affidavit as the account is about 2 months old and has 10+ orders on it.
It's not my place to suggest how their Internal department operates.
It Is however, part of company protocol to Issue an affidavit based on the discrepancy of events.