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+--- Thread: Logitech Chat Support (/Thread-Logitech-Chat-Support)
Logitech Chat Support - ghost04 - 01-29-2018
Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?
Logitech Chat Support - Samuelrd123 - 01-29-2018
(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?
Idk
RE: Logitech Chat Support - McJag70 - 01-29-2018
(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?
Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.
RE: Logitech Chat Support - ghost04 - 01-29-2018
(01-29-2018, 05:15 AM)McJag70 Wrote:(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?
Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.
Very useful. Thank you!
RE: Logitech Chat Support - mothered - 01-29-2018
(01-29-2018, 05:15 AM)McJag70 Wrote: Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.
@ghost04, doing the math, If all goes well you're looking at a 5 day maximum to receive a response via these gateways.
Better than 7 (+) days.
RE: Logitech Chat Support - ghost04 - 01-29-2018
(01-29-2018, 06:08 AM)mothered Wrote:7 days it's not accurate. Last time it took them about a month and about 5 replies from me to notice the ticket.(01-29-2018, 05:15 AM)McJag70 Wrote: Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.
@ghost04, doing the math, If all goes well you're looking at a 5 day maximum to receive a response via these gateways.
Better than 7 (+) days.
RE: Logitech Chat Support - Zac. - 01-29-2018
calling them is the best option though right?
RE: Logitech Chat Support - mothered - 01-29-2018
(01-29-2018, 06:59 AM)ghost04 Wrote: 7 days it's not accurate. Last time it took them about a month and about 5 replies from me to notice the ticket.
I'm going by what you've stated.
Quote:since it takes more than a week for them to respond to my tickets
If you said one month approx, my post would've been based on that.
RE: Logitech Chat Support - ghost04 - 01-29-2018
(01-29-2018, 10:20 AM)yeahmate[] Wrote: calling them is the best option though right?
I'm not from US, so calling might be a little inconvenient because of the costs and the language barrier since I'm not that fluent in speaking english. I prefer writing, that's why I use this method. What is your average response time from them anyway?