Logitech Chat Support

ghost04 · 01-29-2018, 05:10 AM

Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?

Samuelrd123 · 01-29-2018, 05:12 AM

(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?

Idk

McJag70 · 01-29-2018, 05:15 AM

(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?

Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.

ghost04 · 01-29-2018, 05:17 AM

(01-29-2018, 05:15 AM)McJag70 Wrote:
(01-29-2018, 05:10 AM)ghost04 Wrote: Hello, guys! Is there any other method to get in contact with the staff since it takes more than a week for them to respond to my tickets? I heard about chat support, but I don't know if it's a live chat or the same thing, but the page is not responding when I try to put in the SN. Any help?

Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.

Very useful. Thank you!

mothered · 01-29-2018, 06:08 AM

(01-29-2018, 05:15 AM)McJag70 Wrote: Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.

@ghost04, doing the math, If all goes well you're looking at a 5 day maximum to receive a response via these gateways.

Better than 7 (+) days.

ghost04 · 01-29-2018, 06:59 AM

(01-29-2018, 06:08 AM)mothered Wrote:
(01-29-2018, 05:15 AM)McJag70 Wrote: Yah, Create a twitter account and DM them. They will reply in a day or two and ask for your case number, they'll reply in another 2 days and say they forwarded it to the support team and it should take a day after that.

@ghost04, doing the math, If all goes well you're looking at a 5 day maximum to receive a response via these gateways.

Better than 7 (+) days.

7 days it's not accurate. Last time it took them about a month and about 5 replies from me to notice the ticket.

Zac. · 01-29-2018, 10:20 AM

calling them is the best option though right?

mothered · 01-29-2018, 10:28 AM

(01-29-2018, 06:59 AM)ghost04 Wrote: 7 days it's not accurate. Last time it took them about a month and about 5 replies from me to notice the ticket.

I'm going by what you've stated.

Quote:since it takes more than a week for them to respond to my tickets

If you said one month approx, my post would've been based on that.

ghost04 · 01-29-2018, 07:14 PM

(01-29-2018, 10:20 AM)yeahmate[] Wrote: calling them is the best option though right?

I'm not from US, so calling might be a little inconvenient because of the costs and the language barrier since I'm not that fluent in speaking english. I prefer writing, that's why I use this method. What is your average response time from them anyway?

Logitech Chat Support
Author Message