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+--- Thread: Help with Lenovo SE (/Thread-Help-with-Lenovo-SE)
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Help with Lenovo SE - Darwin - 08-16-2023
Hello. I'm wondering if anyone has done a Lenovo Legion SE before since I have everything needed to do one, I just don't know how to start.
Have SN, pictures, POP and warranty is the Premium Care Onsite Support.
Will the warranty mess with the SE since it's Onsite and how do I start doing it?
RE: Help with Lenovo SE - Atransient120 - 08-17-2023
Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
RE: Help with Lenovo SE - SumoSlammer - 08-17-2023
(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
What laptop?
RE: Help with Lenovo SE - Darwin - 08-17-2023
(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
Yeah, this one doesn't seem to be registrered to an account or anything similar.
RE: Help with Lenovo SE - SumoSlammer - 08-17-2023
(08-17-2023, 08:31 PM)Darwin Wrote:(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
Yeah, this one doesn't seem to be registrered to an account or anything similar.
I literally am in the same position as you but am on holiday so can't do any big SE's rn.
I think they do an advanced replacement scheme so I was going to try that with a drop.
RE: Help with Lenovo SE - Atransient120 - 08-17-2023
(08-17-2023, 08:06 PM)SumoSlammer Wrote:(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
What laptop?
It was a dell latitude - I believe the model was 5540(?) can’t entirely remember. Just over 1K brand new, I’m confident I could of had it if the seller I got the serial number in actually replied to my messages
RE: Help with Lenovo SE - InternetRockStar - 08-17-2023
(08-17-2023, 09:04 PM)Atransient120 Wrote:(08-17-2023, 08:06 PM)SumoSlammer Wrote:(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
What laptop?
It was a dell latitude - I believe the model was 5540(?) can’t entirely remember. Just over 1K brand new, I’m confident I could of had it if the seller I got the serial number in actually replied to my messages
What exactly did you do and say ?
What information did they need from you? That was holding you back, and what did the ask for exactly?
I have a Lenovo legion And i'd like to try this and see how it Goes. You could walk me through here or in PM and If I am successful. I'll let you know and reward you with something if you'd like.
RE: Help with Lenovo SE - SumoSlammer - 08-17-2023
(08-17-2023, 09:04 PM)Atransient120 Wrote:(08-17-2023, 08:06 PM)SumoSlammer Wrote:(08-17-2023, 11:21 AM)Atransient120 Wrote: Going by previous experience trying to SE Dell with s/n method, so may be slightly different with Lenovo.
I said I disposed of the item so couldn’t send it back to them / they couldn’t come to check it (it had onsite repairs too like you)
They requested picture proof of the damage which I photoshopped and said I did before disposing of it, it went well for me I just hit a snag as couldn’t verify the address the warranty was registered to, so bare this is mind they might ask you for it.
I escalated the claim higher and higher but they would not budge without the address/name/email of who the warranty is registered too , pls bare this in mind before attempting.
What laptop?
It was a dell latitude - I believe the model was 5540(?) can’t entirely remember. Just over 1K brand new, I’m confident I could of had it if the seller I got the serial number in actually replied to my messages
Thanks man also was this recent?
RE: Help with Lenovo SE - Darwin - 08-17-2023
@mothered any ideas what might work?
RE: Help with Lenovo SE - Atransient120 - 08-18-2023
(08-17-2023, 10:26 PM)SumoSlammer Wrote:(08-17-2023, 09:04 PM)Atransient120 Wrote:(08-17-2023, 08:06 PM)SumoSlammer Wrote: What laptop?
It was a dell latitude - I believe the model was 5540(?) can’t entirely remember. Just over 1K brand new, I’m confident I could of had it if the seller I got the serial number in actually replied to my messages
Thanks man also was this recent?
Yes, it was around march time I think of this year.
(08-17-2023, 09:13 PM)Juice WRLD Wrote:(08-17-2023, 09:04 PM)Atransient120 Wrote:(08-17-2023, 08:06 PM)SumoSlammer Wrote: What laptop?
It was a dell latitude - I believe the model was 5540(?) can’t entirely remember. Just over 1K brand new, I’m confident I could of had it if the seller I got the serial number in actually replied to my messages
What exactly did you do and say ?
What information did they need from you? That was holding you back, and what did the ask for exactly?
I have a Lenovo legion And i'd like to try this and see how it Goes. You could walk me through here or in PM and If I am successful. I'll let you know and reward you with something if you'd like.
They wanted :
The below from the person the warranty was registered to
Thank you. Could you help me with the following details for verification purposes?
a. Registered owner's name
b. Email address
c. Phone number
d. Current location
And this from me:
Please share the following:
Service Tag of the incident product:
registered account name/invoice/dell order no.
Phone number:
Best time to contact:
Email:
Date that the incident occurred:
Address where incident occurred:
description of the incident:
Any available pictures of the incident:
I gave what I could to them from the above, they also asked for pop and I sent a fake invoice from receipt mansion, they seemed to accept it no questions asked, they also asked for images of the damage (photoshopped) and images of the injury the device caused to me - I said the battery blew up and burned me, again photoshopped image of injury which they accepted just fine.
They kept saying there was nothing they could do if I don’t have the device, I basically said this is bullshit blah blah blah…. They will eventually crack. I tried to avoid giving them the details of who the warranty is registered to but they simply wouldn’t have it. If you can get the warranty details this can definitely be done.