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+--- Thread: Laptop refund (/Thread-Laptop-refund--184289)
Laptop refund - Sutfnabor - 03-11-2023
I have purchased a laptop, and it has very poor performance, unlike anything I expected. So I want to return it, but because I ordered it as a business consumer I can't just return the laptop without a reason. How could I go through with this? I was thinking of making up something and saying there is an issue with the laptop, and then again using some reason to explain how I don't want a replacement but a refund. Any ideas?
RE: Laptop refund - mcpvperz - 03-11-2023
So you want to return the laptop. Legitimately. Why can't you just return it..?
RE: Laptop refund - EquitableEngineer - 03-11-2023
What store? When you say very poor performance do you mean its malfunctioning or you fucked up and bought a laptop that was lower specced than you needed for the task ?
RE: Laptop refund - Sutfnabor - 03-11-2023
(03-11-2023, 08:47 PM)mcpvperz Wrote: So you want to return the laptop. Legitimately. Why can't you just return it..?In my country the return laws do not apply to business costumers, and the store also doesn't have a return policy for business costumers.
(03-11-2023, 08:48 PM)EquitableEngineer Wrote: What store? When you say very poor performance do you mean its malfunctioning or you fucked up and bought a laptop that was lower specced than you needed for the task ?The latter. I guess I should have done more research, but the laptop is not of a well known brand and I couldn't find any benchmarks on the internet.
RE: Laptop refund - EquitableEngineer - 03-11-2023
(03-11-2023, 09:19 PM)Sutfnabor Wrote: The latter. I guess I should have done more research, but the laptop is not of a well known brand and I couldn't find any benchmarks on the internet.Welp, the lesson here is do your research. So you think telling the truth and saying you bought the wrong device for the job will 100% not work ? This sounds like a case of talking to them in a certain way to persuade them to take it back.
RE: Laptop refund - Sutfnabor - 03-11-2023
(03-11-2023, 09:25 PM)EquitableEngineer Wrote: Welp, the lesson here is do your research.Well to be honest, if my 10 years of knowing computers means anything, the laptop should be performing MUCH better however for some reason the GPU does not live up to its name in this case, I'm still not entirely sure if there is in fact a defect of some kind or not.
(03-11-2023, 09:25 PM)EquitableEngineer Wrote: So you think telling the truth and saying you bought the wrong device for the job will 100% not work ?It's more that I'm afraid that they will deny the refund request, and then I won't have anything else left to say. I was wondering what you guys though about my other option: explaining how the laptop is significantly underperforming and I can't accept a replacement (which really isn't far from the truth, the difference being me trying to persuade them there is something wrong with the laptop itself).
RE: Laptop refund - EquitableEngineer - 03-11-2023
(03-11-2023, 09:47 PM)Sutfnabor Wrote: It's more that I'm afraid that they will deny the refund request, and then I won't have anything else left to say. I was wondering what you guys though about my other option: explaining how the laptop is significantly underperforming and I can't accept a replacement (which really isn't far from the truth, the difference being me trying to persuade them there is something wrong with the laptop itself).Why dont you call them from a different number and say you will be placing an order soon as a business customer but you are not certain whether or not the device you want is fit for the task and you want to know if it will be possible to return it if it turns out not to be.
This way you can have your cake and eat it and then make s decision from there.