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+--- Thread: Amazon refund AUS - Unlocking Accounts (/Thread-Amazon-refund-AUS-Unlocking-Accounts)
Amazon refund AUS - Unlocking Accounts - sviozrsx - 01-10-2023
Hi all, First time posting.
Been refunding / SE'ing amazon, and as anyone with experience might know - the hardest part of the process is being able to order the item in the first place (not the actual refund).
I am not sure what the protocol is in other countries, but attempting to order any item of significant value (+$500 AUD) will result in your account being locked while they request for you to submit billing details in order to verify your payment - until then your account will be suspended, and logging in will bring you to the submission page where you can provide the information required.. It is worth noting this is mostly with newer accounts (even if you've been putting mug orders). You will be required to submit a statement which matches the NAME, ADDRESS, C@RD NUMBER associated with the attempted purchase on the amazon account. Upon submission of these - a mythical "account specialist" will try to verify your information - and if successful, your order will go through and your account is good to go.
In most attempts, submitting the correct information (forged documents or legit) will result in your documents being declined - and you needing to resubmit the documents. In some cases, it takes a good 2-4 days of constant resubmitting (maybe 5 resubmits - and yes the same documents that were declined initially) for them to finally unlock the account. In some cases - the accounts will never get unlocked, even when supplying legitimate info.
Im asking if anyone has had success - or a more efficient way of unlocking amazon accounts after the billing info lock.
Some information that could be helpful to build an idea of their system:
What documents do you provide when trying to unlock (statement, picture of ID, picture of c@rd used, etc.)
Alternative emails you contact at amazon when asking for an account unlock
mugging patterns before attempting a high amount purchase
account age before attempting a high amount purchase
amount attempted of purchase to trip the lock
Thank you for your input, and if anyone located in AUS wanted to chat / exchange information about amz se - hit me up!
RE: Amazon refund AUS - Unlocking Accounts - Exodeen - 01-10-2023
Normally it happens in two steps:
1. Proof of billing address: a document (invoice etc.) where your name + first name + address must be written, this information must match the billing address of your credit card
2. When the first document is refused (95% of the time), they will ask for a billing statement, you provide them with a screenshot of your online bank, it should unlock your account
They block the payment because the account is new, if you have an account 2-3 months old with a few orders and a credit card that is not associated with another account / chargeback / many returns, you will not have this problem.
RE: Amazon refund AUS - Unlocking Accounts - ruonis55 - 01-10-2023
I had that experience, already about 3-4 account was blocked, tried to sent billing information and nothing happened. I just gave up and started to buy Amazon accounts and have no problems with them. But it depends on which bank and what card you use. I did find out that Virtual CC can't work when you try them on new account, you have to use credit card and then everything is okay.