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Trying to SE my older laptop - Printable Version

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Trying to SE my older laptop - Jail_Bird - 10-16-2022

I'm trying to SE laptop which I was having for almost 2 years,
I tried sending it back to the merchant and telling them 120hz display stops working after 4 hours, twice!
They just refused it so I can't have refund.
Does somebody have better idea on what claim would be best for them to be a trouble to reproduce? Or something that could be hard to prove so they would just give me refund.

The store is very big so I think once I make a good claim they will just refund me.

RE: Trying to SE my older laptop - mothered - 10-16-2022

Quote:I'm trying to SE laptop which I was having for almost 2 years
Is It In or out of warranty?

Quote:They just refused it so I can't have refund.
What was their reason to decline It?

Quote:The store is very big
Who Is It?

RE: Trying to SE my older laptop - Jail_Bird - 10-16-2022

(10-16-2022, 11:23 AM)mothered Wrote:
Quote:I'm trying to SE laptop which I was having for almost 2 years
Is It In or out of warranty?

Quote:They just refused it so I can't have refund.
What was their reason to decline It?

Quote:The store is very big
Who Is It?

The laptop is still in warranty for like 3 months. That's the reason I'm trying to refund it.

First time I was trying to refund this exact laptop they accepted my reason and said they have "fixed and changed the bad component". Of course the laptop works flawlessly, and worked even before I was trying to SE it. They just gave me randomly answer yes we fixed nothing basically.
So I checked the screws and everything but all was looking original so they really made no changes at all. Didn't give me a refund though.
Second time I tried it they said: Goods were tested for described issue which did not show up in the testing centre. The goods were sent back to the customer without modification.
What's best strike for 3rd and hopefully final claim?

The store is "Alza"

RE: Trying to SE my older laptop - Jail_Bird - 10-16-2022

@mothered would love to hear your opinion on this topic, what do you think? Smile

RE: Trying to SE my older laptop - mothered - 10-17-2022

(10-16-2022, 11:32 AM)dex73r Wrote: @mothered would love to hear your opinion on this topic, what do you think?
I totally missed the alert/quote.

(10-16-2022, 11:32 AM)dex73r Wrote: The laptop is still in warranty for like 3 months. That's the reason I'm trying to refund it.
You don't need to SE It, but rather focus on obtaining a refund under warranty.

Does their warranty policy state you're eligible for a refund, or only a replacement?

RE: Trying to SE my older laptop - Jail_Bird - 10-17-2022

(10-17-2022, 01:38 AM)mothered Wrote:
(10-16-2022, 11:32 AM)dex73r Wrote: @mothered would love to hear your opinion on this topic, what do you think?
I totally missed the alert/quote.

(10-16-2022, 11:32 AM)dex73r Wrote: The laptop is still in warranty for like 3 months. That's the reason I'm trying to refund it.
You don't need to SE It, but rather focus on obtaining a refund under warranty.

Does their warranty policy state you're eligible for a refund, or only a replacement?

I can get both replacement or a refund in this case, but luckily replacement would be no longer possible because the model I am having is not available on their store anymore. So refund all the time.
I of course don't want to claim battery issues because I think battery warranty is about a year or even half a year which is very lame so I need to think of something different. Maybe performance issues? What do you think?

RE: Trying to SE my older laptop - mothered - 10-17-2022

(10-17-2022, 11:35 AM)dex73r Wrote: luckily replacement would be no longer possible because the model I am having is not available on their store anymore. So refund all the time.
Maybe performance issues? What do you think?
Anything that renders It non-functional and beyond repair In Its entirety.

As such, they'll have no choice but to Issue a refund.

RE: Trying to SE my older laptop - Jail_Bird - 10-17-2022

(10-17-2022, 11:54 AM)mothered Wrote:
(10-17-2022, 11:35 AM)dex73r Wrote: luckily replacement would be no longer possible because the model I am having is not available on their store anymore. So refund all the time.
Maybe performance issues? What do you think?
Anything that renders It non-functional and beyond repair In Its entirety.

As such, they'll have no choice but to Issue a refund.

Do you know of some common good claims for my case?

RE: Trying to SE my older laptop - mothered - 10-17-2022

(10-17-2022, 12:36 PM)dex73r Wrote: Do you know of some common good claims for my case?
Fry the MOBO.

RE: Trying to SE my older laptop - Jail_Bird - 12-29-2022

Just finished the process. Took ages, got full refund. After almost 2 years.. LOL
Sweet victory.